Deck 4: Emotions and Moods

Question 1

When the team he supports wins the World Cup, Detleb feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

A) It is a very strong feeling.
B) It is brought about by a specific event.
C) It has a lengthy duration.
D) It is a positive feeling.
E) It is expressed on his face.

Answer 1

C

Question 2

What is one way that emotions can be classified?

A) simple and complex
B) positive and complex
C) complex and negative
D) simple and negative
E) positive and negative

Answer 2

E

Question 3

Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

A) It is a simple, unambiguous feeling.
B) It interferes with her capacity to work effectively.
C) It has a contextual stimulus.
D) It can be controlled given some time.
E) It cannot be controlled when it is elicited.

Answer 3

C

Question 4

When Ariana's mom tells her that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion?

A) It is a general, unambiguous feeling.
B) It is accompanied by facial expressions.
C) It has a lengthy duration.
D) It is a positive feeling.
E) Her reaction is cognitive in nature.

Question 5

Which of the following is a mood dimension consisting of positive emotions?

A) positive regard
B) static regard
C) negative affect
D) emotional range
E) positive affect

Question 6

What term is used for feelings that tend to be less intense than emotions?

A) affect
B) cognition
C) moods
D) thoughts
E) reactions

Question 7

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Such a finding could most likely be explained by which of the following?

A) the altered enhancement effect
B) self-elation
C) the fundamental attribution error
D) self-serving bias
E) positivity offset

Question 8

What term is used for intense feelings that are directed at someone or something?

A) affect
B) cognition
C) moods
D) thoughts.
E) emotions

Question 9

Which of the following is a generic term that covers a broad range of feelings that people experience?

A) affect
B) emotions
C) moods
D) emotional labor
E) cognition

Question 10

Which of the following is a mood dimension consisting of nervousness, stress, and anxiety at one end and relaxation, tranquility, and poise at the other?

A) positive regard
B) static regard
C) negative affect
D) emotional range
E) positive affect

Question 11

Which of the following statements is generally accepted by experts?

A) Moods cause emotions.
B) Emotions cause moods.
C) Moods and emotions are both caused by introspection.
D) Moods and emotions are the same phenomena.
E) Moods and emotions can mutually influence one another.

Question 12

Which of the following statements is true?

A) Affect is a type of emotion.
B) Affect is a type of mood.
C) Affect can be experienced as a mood or an emotion.
D) Affect is the result of conscious thought and action.
E) Affect is the result of a mood or an emotion.

Question 13

________ is an emotion that falls into the category of high positive affect.

A) Serene
B) Elated
C) Tense
D) Thoughtful
E) Fatigued

Question 14

A ________ means that when nothing is going on, people are generally in a good mood.

A) low-positive affect
B) positivity offset
C) high-positive affect
D) negativity offset
E) high-negative affect

Question 15

Which of the following is not an example of a low-positive affect of mood?

A) sad
B) depressed
C) bored
D) fatigued
E) nervous

Question 16

What is positivity offset?

A) having misperceptions of one's environment
B) experiencing self-elation
C) experiencing the fundamental attribution error
D) exhibiting a self-serving bias when there is negative input
E) experiencing a mildly positive mood at zero input

Question 17

When Phineas Gage had an iron bar driven through his brain he ________.

A) died immediately
B) became uncontrollably violent
C) became much less intelligent
D) lost the ability to encode new memories
E) lost the ability to experience emotions

Question 18

Which of the following is not one of the six universal emotions, as agreed upon by most contemporary researchers?

A) anger
B) fear
C) hate
D) sadness
E) happiness

Question 19

Julia works as a receptionist at a real estate company. Her boss just came in the door and yelled at her, telling her that the front office was a mess and that she needed to get up and clean it immediately. After her boss left the room Julia grabbed three magazines and violently slammed them into the trash can. Which of the following best describes Julia's action?

A) an affect
B) a thought
C) a mood
D) an emotion
E) a mental process

Question 20

People think about ________ five times longer than they think about ________ .

A) negative events, positive events
B) positive events, negative events
C) behavior affects, the consequences
D) their moods, their emotions
E) positive events, positive emotions

Question 21

On which of the following days do people tend to be in their best moods?

A) Monday
B) Tuesday
C) Wednesday
D) Friday
E) Sunday

Question 22

According to a recent poll, people are getting ________ sleep than they did in the past.

A) more
B) less
C) higher quality
D) deeper
E) lighter

Question 23

Jo has a job interview. Which of the following will probably not have an effect on the way she reacts emotionally to the interview?

A) how much sleep Jo had the night before
B) how much exercise Jo regularly gets
C) Jo's age
D) Jo's gender
E) the weather on the day of the interview

Question 24

Ben is very prone to experiencing emotions in a much stronger manner than most other people. Things that wouldn't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of which of the following?

A) introversion
B) negative affect
C) extroversion
D) positive affect
E) affect intensity

Question 25

Which of the following statements is not true about moods and exercise?

A) Exercise enhances positive mood.
B) Everyone benefits the same from an increase in exercise.
C) The affects of exercise are strongest for depressed people.
D) A growing number of companies offer fitness centers.
E) An increase in positive moods results in more productive employees.

Question 26

Valerie is in a negative mood, so she decides to watch a rental movie at home with her friends to improve her mood. What effect will this activity likely have on her negative mood?

A) strongly decrease it
B) moderately decrease it
C) little or no effect on it
D) moderately increase it
E) strongly increase it

Question 27

Which of the following is not true concerning cultural influences impacting emotions?

A) People from collectivistic cultures are more likely to interpret the emotions in a target person's facial expressions by examining the social context.
B) Subjects from individualistic cultures, such as the United States, interpret an individual's emotion by focusing on the person.
C) Recognition of some emotions does not appear to generalize across cultures.
D) Foreigners are sometimes better at recognizing emotions among the citizens in their adopted country than its citizens are.
E) Prideful facial expressions are accurately recognized across many cultures.

Question 28

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions?

A) Women show greater emotional expression.
B) Men express emotions more intensely.
C) Men express anger more frequently.
D) Women tend to hold on to emotions longer.
E) Women express emotions more intensely.

Question 29

If an employee expresses organizationally desired emotions during interpersonal transactions, which of the following is being expressed?

A) emotional labor
B) negative affect
C) positive affect
D) emotional intelligence
E) deviance

Question 30

People giving different responses to identical emotion-provoking stimuli is a result of ________.

A) intensity
B) consensus
C) consistency
D) pervasiveness
E) personality

Question 31

________ are the emotions an individual actually is experiencing, despite what they might outwardly show.

A) Felt emotions
B) Displayed emotions
C) Conditional emotions
D) Exposed emotions
E) Suppressed emotions

Question 32

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

A) making his Friday night soccer match
B) playing video games with his friends
C) going out to dinner with his friends
D) going to the party at his girlfriend's house
E) having his card club over for dinner at his house

Question 33

Joseph was very excited about moving into his new office with a window, after four years of working in a cubicle. However, after moving in, he found that nothing had really changed. His level of work satisfaction remained the same. Which of the following explains what happened to Joseph?

A) People tend to overestimate the pleasure they will receive from a future positive event.
B) People tend to overestimate the sadness they will feel when experiencing a future negative event.
C) People experience both positive and negative emotions differently.
D) People tend to do a good job of predicting how they're going to feel when something happens.
E) People experience both positive and negative emotions very differently.

Question 34

Andy, Ben, and Liza are online customer service representatives. They have all been given a reprimand by their boss. for online holiday shopping. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Who is least likely to be upset by the reprimand?

A) Andy
B) Ben
C) Liza
D) Andy and Ben
E) none will be upset

Question 35

What effect does stress typically have on mood?

A) short-term positive
B) long-term positive
C) short term positive but long term negative
D) negative
E) small and insignificant

Question 36

Which of the following is the term used for the strength with which individuals experience emotion?

A) emotionality
B) affect intensity
C) crank response
D) adaptability
E) reflexivity

Question 37

Gerardo believes that every time he picks up a penny he is blessed with good fortune, since the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________.

A) affect intensity
B) high-positive affect
C) emotional dimensions
D) self-serving bias
E) illusory correlation

Question 38

Research suggests which of the following relationships exists between weather and mood?

A) a moderately positive
B) a moderately negative
C) a strong positive
D) a strong negative
E) weather tends to have little effect on mood

Question 39

What does the case of Phineas Gage serve to illustrate?

A) effective management
B) why women are ineffective managers
C) intelligent design
D) the effectiveness of the mood structure
E) the importance of emotions on reasoning

Question 40

Julie smiles and acts politely towards a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?

A) felt emotions
B) emotional dissonance
C) conditional emotional response
D) emotional distance
E) emotional exposure

Question 41

Emotional intelligence appears to be especially relevant in jobs that demand which of the following?

A) social interaction
B) commitment
C) task structure
D) charisma
E) leadership skills

Question 42

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

A) They tend to choose an outcome that will confirm their negative world view.
B) They search for the perfect solution when rarely is any solution perfect.
C) They rarely weigh up all the options when making a decision.
D) They avoid stereotyping and other behaviors that allow them to come to a rapid decision.
E) They tend to put too great a value on their own ability to affect outcomes.

Question 43

Which of the following is an important insight that Affective Events Theory provides?

A) The market does not necessarily financially reward emotional labor, since jobs with low cognitive demands and high emotional labor pay little.
B) Emotions provide valuable insights into how workplace hassles and uplifting events influence employee performance and satisfaction.
C) Surface acting is not an innate behavior, but must be learned, and is emotionally exhausting.
D) Women are more emotionally expressive than men, they experience emotions more intensely, and they tend to hold onto emotions longer.
E) Poor sleep impairs job satisfaction because people feel fatigued, irritable, and less alert.

Question 44

Ismael spent the morning in the field making sales calls. He called on four prospective clients and they all declined to purchase his company's product. Ismael returned to the office stressed and exhausted. He has an hour and a half lunch before he has to make a large sales presentation to a current client, which Ismael hopes will expand his account. What is be the best way for Ismael to spend his lunch hour?

A) He should prepare his sales pitch data and graphics on the computer.
B) He should practice his sales pitch orally with a co-worker.
C) He should go to lunch and vent with co-workers about his morning.
D) He should rest in the lounge, reading a book or listening to his MP3 player.
E) He should ask his boss to help him prepare the presentation.

Question 45

Some researchers doubt the existence of emotional intelligence. Which of the following is an argument they use against it?

A) EI assumes that decisions made emotively are superior to those made dispassionately.
B) Emotions cannot be measured by testing as can be done for personality or intelligence.
C) The tests used to measure EI are too simplistic in what they define as right and wrong answers.
D) The concept of EI is so broad and variegated as to render it effectively meaningless.
E) People with high EI appear to be high performers in the eyes of others rather than in reality.

Question 46

Which of the following is an argument that supports the existence of emotional intelligence?

A) EI is biologically based
B) EI is too vague a concept
C) EI can't be measured
D) EI is not unique
E) EI is the same as personality

Question 47

What is the name of the theory that has demonstrated that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction?

A) psychoanalytic theory
B) the actor/observer bias
C) the theory of planned behavior
D) cognitive dissonance theory
E) affective events theory

Question 48

________ is a series of emotional experiences, precipitated by a single event and containing elements of both emotions and mood cycles.

A) Affectsevents theory
B) Job satisfaction
C) An emotional episode
D) A mood dimension
E) A positive affect

Question 49

Surface acting deals only with ________ emotions.

A) negative
B) weak
C) strong
D) displayed
E) felt

Question 50

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

A) felt emotions
B) displayed emotions
C) conditional emotions
D) required emotions
E) mandated emotions

Question 51

Alejandro is constantly annoying people in the office. He speaks his mind freely, doesn't try to smile when he's in a bad mood, and can't understand why other people are upset with him. Alejandro's inability to be self-aware indicates that he has a very low ________.

A) cognitive intelligence
B) self-esteem
C) negative affect
D) emotional intelligence
E) job satisfaction

Question 52

What do you call the practice of modifying one's true inner feelings based on display rules?

A) surface acting
B) deep acting
C) emotional subterfuge
D) affective camouflage
E) repressed affection

Question 53

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for which of the following jobs?

A) An interviewer who assesses candidates in an employment agency.
B) An engineer heading up a team designing a complex software/hardware interface.
C) A meeting planner who must set up meetings for candidates around the world.
D) A copy-editor who seeks out spelling errors and grammatical mistakes in manuscripts.
E) A realtor arranging sales between homeowners and potential buyers.

Question 54

Which of the following is a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information?

A) emotional intelligence
B) affective events theory
C) emotional external constraints
D) affective emotions
E) cognition

Question 55

Which of the following is an example of deep acting?

A) Sonora smiles at her cubicle neighbor when she walks by even though her behavior annoys her.
B) Andy tells his employee that he isn't doing a good job and that he needs to shape up.
C) Liz is worried about her sick dog, but makes her morning sales calls with a smile.
D) David invites a co-worker that he doesn't like to lunch in the hopes of getting to know him better.
E) Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back at him.

Question 56

What do you call the practice of hiding inner feelings by modifying facial expressions?

A) surface acting
B) deep acting
C) emotional subterfuge
D) affective camouflage
E) repressed affection

Question 57

Francine is the head of a group at an ad agency working with copywriters, artists, and designers to come up with effective branding of new products. Why is it particularly important for her to keep her team happy?

A) People are more conscientious when they are in a good mood.
B) People are more efficient when they are in a good mood.
C) People are more productive when they are in a good mood.
D) People are more cooperative when they are in a good mood.
E) People are more creative when they are in a good mood.

Question 58

Gina and Hanna are teachers. Gina dislikes her students, but pretends she likes them by making sure she acts in a friendly manner toward them. Hanna also dislikes her students, but is trying to change the way she feels about them. Which of these teachers is most likely to feel the most stress from their actions and why?

A) Gina, since she has to engage in surface acting
B) Gina, since her surface emotions conflict with what her job requires
C) Hanna, since she has to engage in deep acting
D) Hanna, since it is difficult to change displayed emotion.
E) Their actions are unlikely to cause stress.

Question 59

For jobs that are cognitively demanding, increasing emotional demands lead to ________ pay. For jobs that are not cognitively demanding, increasing emotional demands lead to ________ pay.

A) higher; higher
B) lower; lower
C) higher; lower
D) lower; higher
E) There is no relationship between pay and emotional demands.

Question 60

Tests of affective events theory have not shown which of the following to be true?

A) Both current and past emotions influence job satisfaction at any given time.
B) An emotional episode contains elements of both emotions and mood cycles.
C) Moods and emotions fluctuate over time so their effect on performance also fluctuates.
D) Positive emotions have a strong positive influence on job performance.
E) Emotion-driven behaviors are typically short in duration and of high variability.

Question 61

When nothing in particular is going on, most individuals experience a mildly positive mood. This is known as positivity offset.

Question 62

Which of the following is not an example of how emotions vary across cultures?

A) People in China experience fewer emotions at less intensity.
B) People in Japan view pride as a negative emotion.
C) Chinese people view negative emotions as useful.
D) In the Middle East a smile is a sign of sexual attraction.
E) People in the U.S. view hate as dangerous.

Question 63

In what way is negotiation different from other activities in the workplace?

A) A lack of emotion improves performance.
B) Feeling bad about your performance in a negotiation is likely to improve future performance.
C) Displaying negative emotions, such as anger, is ineffective.
D) Negative outcomes do not mean that negative emotions will result.
E) A negative emotional state enhances performance.

Question 64

Research suggests that weather has no effect on mood.

Question 65

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

A) emotional contagion
B) job attitudes
C) negotiation
D) leadership
E) creativity

Question 66

Positive affect is a mood dimension consisting of excitement, self-assurance, and cheerfulness at one end and boredom, sluggishness, and tiredness at the other.

Question 67

Affect intensity is an individual difference measuring the strength with which people experience emotion.

Question 68

Moods are feelings that tend to be less intense than emotions.

Question 69

An illusory correlation occurs when people associate two events but in reality there is no connection between the events.

Question 70

Research has identified six universal emotions: anger, fear, sadness, happiness, disgust, and surprise.

Question 71

Which of the following is not a way in which negative emotions contribute to increased injuries at work?

A) Pessimistic employees disregard safety rules.
B) Anxious employees cope poorly with hazards.
C) Deviant employees spend time surfing the Internet.
D) Scared employees panic in threatening situations.
E) Negative employees are distracted and careless.

Question 72

People tend to be in their best moods on Sunday.

Question 73

In Japan, a person that smiles all the time is considered to be less intelligent. This is an example of how ________.

A) experience of emotional intensity differs across cultures
B) emotional norms of expression differ across cultures
C) emotional use in the workplace differs across cultures
D) workplace deviant behavior differs across cultures
E) positive affect differs across cultures

Question 74

Which of the following is not something you should do if considering an office romance?

A) Check your company policy regarding workplace romance.
B) Openly display affection in the workplace.
C) Date someone at your own professional level.
D) Tell your boss.
E) Remember organizational policies when dating,

Question 75

Henry is upset because his boss recently reprimanded him for missing a deadline. He put him on a probation period in which Henry lost his two day a week telecommuting privilege. Henry now has to work at the office five days a week. Which of the following might result from Henry's negative attitude due to the reprimand?

A) deviant behavior
B) emotional contagion
C) negotiation
D) emotional appeals
E) motivation

Question 76

Eric is very prone to experiencing emotions in a much stronger manner than most other people. Things that wouldn't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Eric has a high level of affect intensity.

Question 77

Negative affect is a mood dimension consisting of nervousness, stress and anxiety at one end and relaxation, tranquility, and poise at the other.

Question 78

Moods are intense feelings that are directed at someone or something.

Question 79

The majority of women say ________ date a co-worker.

A) yes they would
B) no they wouldn't
C) they already
D) they aren't sure they would
E) no one should

Question 80

Alicia's supervisor is constantly giving her positive feedback for her work as a book keeper. Alicia, who is often in a good mood, is excited about her work and making the balance sheets work. Alicia's supervisor is using mood for ________ .

A) selection
B) motivation
C) negotiation
D) workplace safety
E) creativity