Deck 1: Effective Managers Understand Organizational Behavior

Question 1

A culturally diverse workforce is becoming a reality in the United States.

Answer 1

True

Question 2

The field of Organizational Behavior (OB) is personality-oriented.

Answer 2

False

Question 3

Information is a commodity that, when applied effectively, can result in higher growth and productivity.

Answer 3

True

Question 4

In the field of Organizational Behavior (OB), the scientific method is deemed important in studying variables and relationships.

Question 5

Technology can yield a competitive advantage only when it is utilized effectively.

Question 6

Group performance is the foundation of organization performance.

Question 7

In a general sense, technology is the process that converts raw materials or intellectual capital into products or services.

Question 8

The formal and modern study of management started in Babylonia, around 5000
B.C.

Question 9

Mary Parker Follett was one of the first management theorists to promote participatory decision making and decentralization.

Question 10

African-Americans are one of the slowest-growing groups in the U.S. employee workforce.

Question 11

The Internet is an example of an electronic information sharing system.

Question 12

The field of organizational behavior focuses on just two levels of analysis: individual and group.

Question 13

Organizational Behavior (OB) is considered a way of thinking.

Question 14

A common body of management knowledge had been developed prior to the rise of the Roman Empire.

Question 15

A new industrial era began in the United States around the time of the Civil War.

Question 16

Frederick Taylor, father of scientific management, stated that there should be an almost equal division of work and responsibility between managers and non-managers.

Question 17

Mary Parker Follett, following in the footsteps of Taylor's scientific management, embraced his view of human needs and workplace relationships.

Question 18

World trade is growing at a slower rate than is world gross domestic product.

Question 19

In recent years, Japan and China have become racially diverse societies.

Question 20

According to Frederick W. Taylor, father of scientific management, management and labor must operate independently to achieve the maximum good for society.

Question 21

A major goal of Zappos is to treat its__________ with integrity, honesty, and commitment.

A) customers
B) employees
C) employees and customers
D) employees, customers and community

Question 22

The formal and modern study of management started around ______.

A) 1750
B) 1300
C) 1900
D) 1940

Question 23

The first modern management articles were published in _______________ journals.

A) human resource
B) engineering
C) scientific
D) psychology

Question 24

Jim, Mike, Kathy, and La Keisha are all friends at work because of their common interest in raising chickens. Thus, they constitute an informal group.

Question 25

The competitive forces facing managers are led primarily by _______________ changes and increasing globalization.

A) technological
B) environmental
C) political
D) economic

Question 26

To develop and sustain an advantage in an increasingly competitive, globalized world, managers must harness the powers of information technology and _______________ to be successful.

A) decisiveness
B) language fluency
C) democracy
D) human capital

Question 27

Leaders may be found in both formal and informal groups.

Question 28

When it comes to knowledge, organizations must do all of the following except:

A) Transfer it to employees
B) Identify it
C) Guard it jealousy
D) Update it continuously

Question 29

When examining the contributions to the study of Organizational Behavior, the "unit of analysis" associated with sociology is ______________.

A) group
B) organization
C) individual
D) Both A and B

Question 30

Which of the following has contributed to the study of organizational behavior?

A) Psychology and sociology
B) Social psychology and anthropology
C) Political science
D) All of the choices are correct.

Question 31

Organizational survival is related to the ability of management to receive, transmit, and file information.

Question 32

The economic data churned out by the government every month fails to identify whether workers are working harder or smarter.

Question 33

Fayol's approach to management was significant, in that it contributed to all of the following developments and positions except:

A) Management is a separate body of knowledge that can be applied in any type of organization
B) A theory of management can be learned and taught
C) There is a need for teaching management in colleges
D) On-the-job training is the best way to impart management skills

Question 34

______________ presented a paper titled "The Engineer as an Economist."

A) Fredrick Taylor
B) Adam Smith
C) John Hawthorne
D) Tom Pane

Question 35

One of the least powerful influences on individual performance is an organization's reward system.

Question 36

Fayol's theory of management emphasized the importance of all of the following except:

A) Conserving
B) Planning
C) Organizing
D) Coordinating

Question 37

In 1886, an engineer named Frederick W. Taylor presented a paper on scientific management at a national meeting of engineers that was titled "The Engineer as _______________."

A) a Specialist
B) a Manager
C) an Economist
D) a Scientist

Question 38

Taylor's major thesis was that maximum good for _________can come only through the cooperation of management and labor in the application of scientific methods.

A) the organization
B) society
C) the shareholder
D) All of the choices are correct.

Question 39

Frederick W. Taylor believed in _______________ approach to job design.

A) the rule-of-thumb
B) a scientific
C) a just-in-time
D) a laize-faire

Question 40

Behavior is viewed as operating at the individual, _______________, and organizational levels.

A) emotional
B) spiritual
C) structural
D) group

Question 41

Japan and China are basically _________societies in terms of race.

A) homogeneous
B) heterogeneous
C) diverse
D) transitioning

Question 42

Global competition is characterized by _______________ that bring together countries, institutions, and people.

A) networks
B) laws
C) regulations
D) organizations

Question 43

According to the text, six forces are reshaping the nature of managing within organizations. They include _______________.

A) the economic climate
B) political unrest
C) mentoring
D) technology

Question 44

The success of an organization is determined by the way people work, think, and behave. This is an example of the power of:

A) Cultural diversity
B) Globalism
C) Human resources
D) Psychological contracts

Question 45

Competition has caused many organizations to make quality _______ priority.

A) a fiduciary
B) their top
C) a lagging
D) their second tier

Question 46

The United States is racially diverse and has been rapidly increasing its workforce diversity since the _______.

A) 1950s
B) 1960s
C) 1970s
D) 1980s

Question 47

The modern-day impetus of aligning human resources with organizational factors was initiated with the ____________.

A) advent of scientific management
B) Hawthorne studies
C) organization movement
D) start of World War II

Question 48

As presented in the text, _______________ reflects the relationship between inputs and output.

A) productivity
B) quality
C) adaptiveness
D) innovation

Question 49

Managers must deal _____________ aspects of organizational behavior.

A) with internal
B) with external
C) simultaneously with the internal and external
D) separately with the internal and external

Question 50

A (n) ___________ is unwritten agreement between an employee and the organization that specifies what each expects to give to and receive from the other.

A) understanding
B) employment contract
C) psychological contract
D) commitment

Question 51

Which of the following countries is ranked highest on the Globalization Index?

A) United States
B) Singapore
C) United Kingdom
D) Norway

Question 52

How well a firm _______________ and motivates a skilled workforce will have a major impact on its ability to compete in the global marketplace.

A) recruits
B) retains
C) selects
D) All of the choices are correct.

Question 53

_______________ is the ratio of outputs to inputs.

A) Productivity
B) Efficiency
C) Adaptability
D) Production

Question 54

J. M. Juran and W. Edwards Deming, in the 1950's, introduced the importance of _______________ to the public.

A) quality
B) efficiency
C) profitability
D) consistent management

Question 55

According to the Hawthorne studies, workers respond to _____________.

A) group norms
B) social pressures
C) observation
D) All of the choices are correct.

Question 56

The overarching criterion that cuts across each effectiveness dimension is _______________.

A) productivity
B) quality
C) adaptiveness
D) efficiency

Question 57

Which of the following statements about power is true?

A) Most people are comfortable with the concept of having power over others.
B) The concept of having power over others is offensive to everybody.
C) To be a good manager, a person must have a high desire for power.
D) Managers derive power from both organizational and individual sources.

Question 58

According to systems theory, an organization acquires resources (inputs) from a larger system, _______________.

A) the environment
B) the home country
C) the world economic system
D) the shareholders

Question 59

The _______________ criterion measures the ability of an organization to increase its ability to deal with environmental demands.

A) productivity
B) efficiency
C) adaptiveness
D) development

Question 60

The Hawthorne studies originally concluded that supportive managers paying attention to workers made them more productive. However, a reanalysis of the data suggested that the productivity increase was due to managerial discipline and _______________.

A) fear of job loss
B) peer pressure
C) productivity bonuses
D) job training

Question 61

The psychological contract between workers and employers specifies what each expects to give and receive from the other. What can you offer an employer, and what do you expect in return?

Question 62

The power of managers is clearly evidenced when they make decisions about _______________.

A) the employees' well-being
B) distributing organizational resources
C) designing and implementing rules and policies
D) All of the choices are correct.

Question 63

Which of the following statements about motivation is true?

A) Motivation is the primary determinant of performance.
B) Most managers do not need to understand motivation.
C) Motivation and the ability to work interact to determine performance.
D) Most behavioral scientists agree that there is one best theory of motivation.

Question 64

The foundation of organization performance is _______________ performance.

A) product
B) managerial
C) financial
D) individual

Question 65

How is Zappos CEO Tony Hsieh's perspective different from many other businesses?

Question 66

What is a psychological contract?

Question 67

One of the most powerful influences on individual performance is ____________.

A) an organization's reward system
B) stress
C) national culture
D) All of the above.

Question 68

According to the National Academies' Center for Education, the U.S. economy will continue to develop into a _______________ economy, with high-paid, high-skill jobs at one end and low-paid, low-skill jobs at the other.

A) pyramid
B) yo-yo
C) barbell
D) linear

Question 69

Every organization must respond to the needs of _______________.

A) its customers or clients
B) legal and political constraints
C) economic and technological changes
D) All of the choices are correct.

Question 70

The essence of _________ is control over others.

A) power
B) management
C) leadership
D) All of the above.

Question 71

What abilities will managers need in order to be successful in the 21st century? Which of these abilities do you have now? How do you plan to acquire the others?

Question 72

_______________ is the ability to get someone to do something you want done, or to make things happen the way you want them to happen.

A) Prestige
B) Perseverance
C) Power
D) Persuasion

Question 73

A surgical team performing open-heart surgery on a patient is an example of a (n) _______________ group.

A) informal
B) formal
C) super
D) dedicated

Question 74

The introduction of _______________ fostered an era of "information technology."

A) electricity
B) globalization
C) computer technology
D) the Internet

Question 75

According to the text, organizational survival is related to the ability of management to do all of the following with information except:

A) Retire it
B) Transmit it
C) Act on it
D) Receive it

Question 76

Which of the following is included in the six forces reshaping management practice?

A) The power of human resources
B) A new worker-employer psychological contract
C) Cultural diversity
D) All of the above.

Question 77

The semiconductor pioneer Gordon Moore predicted in 1965 that computer power would double every _______________.

A) five years
B) three years
C) two years
D) twelve months

Question 78

The neighborhood book club, which has fifty members, is an example of a (n) _______________ group.

A) informal
B) formal
C) perseverance
D) developmental

Question 79

What is meant by the term "diversity?"

Question 80

Which of the following is considered an influence on individual behavior and motivation in organizations?

A) individual characteristics
B) individual motivation
C) rewards
D) All of the above.