Deck 7: Evaluation and Rewards Influence Behavior

Question 1

Effective performance evaluation is a continuous, ongoing process.

Answer 1

True

Question 2

The positive reinforcement, modeling, and expectancy methods of administering rewards all indicate that employee job performance is a result of the application of common sense.

Answer 2

False

Question 3

Evaluating employees is a skill that can only be developed by doing it.

Answer 3

False

Question 4

Bureau of Labor Statistics show that typically the younger a woman is, the less she makes relative to a man.

Question 5

Organizational resources and government regulations are two of the many factors that must be considered when developing and maintaining reward programs.

Question 6

It is difficult to create tasks that lead to a feeling of autonomy in jobs that are highly structured and controlled by management.

Question 7

If a person is to be motivated, he or she must observe models of receiving reinforcement that is reasonable.

Question 8

If co-workers do not believe that you deserve a promotion, your status is not likely to be enhanced.

Question 9

Systematic evaluation of performance does good even if the results are not communicated to the employee.

Question 10

To improve the impact of a 360-degree feedback program, an organization should use the feedback primarily for individual development.

Question 11

In some situations, it is not possible to provide rewards that employees value and prefer.

Question 12

Feedback should be given only once a year, during a performance appraisal.

Question 13

Hitting a slot machine jackpot in a casino is an example of fixed ratio reinforcement.

Question 14

Contamination takes place in the evaluation process when an improper emphasis is given to various job elements.

Question 15

Unless employees can see a connection between performance and merit increases, money will not be a powerful motivator.

Question 16

In order for the open pay system to be motivational, an employee's effort must be linked to long-term performance.

Question 17

360-degree feedback programs have not yet been developed for teams.

Question 18

When employees are allowed to participate in a two-way exchange during the evaluation process, they are more satisfied with the feedback communication.

Question 19

Higher levels of employee participation in the evaluation process leads to more satisfaction with the system.

Question 20

Research on reinforcement schedules has shown that higher rates of response are usually achieved with ratio schedules than with interval schedules.

Question 21

If managers could develop reward systems that retained the best producers and caused poor performers to leave, the overall effectiveness of an organization would improve.

Question 22

In some companies, bonuses paid to workers under a Scanlon plan can equal or exceed the employee's salary.

Question 23

_______________ takes place in the evaluation process when an improper emphasis is given to various job elements.

A) Contamination
B) Deficiency
C) Distortion
D) Focus

Question 24

To achieve maximum effectiveness, reward systems must be carefully linked to employee _______________.

A) hiring practices
B) evaluation systems
C) handbooks
D) suggestion systems

Question 25

Evaluations with a developmental orientation are more concerned with improving _______________ performance.

A) past
B) current
C) future
D) past and current

Question 26

There is no perfect means for retaining high performers.

Question 27

In which of the following countries would praise be typically directed to a group, rather than an individual employee?

A) Japan
B) Saudi Arabia
C) United States
D) Both Japan and Saudi Arabia

Question 28

Which of the following comments would be the most likely to bring about performance improvement?

A) You're doing great
B) Keep up the good work
C) You're too emotional
D) Please limit your lunch to one hour

Question 29

Employee performance evaluations can be grouped into two broad categories: those with a judgmental orientation and those with a _______________ orientation.

A) training
B) remedial
C) reinforcement
D) developmental

Question 30

In which of the following countries would an employee be the least likely to rebut a performance review?

A) United States
B) Saudi Arabia
C) Japan
D) All of the choices are correct.

Question 31

Extrinsic rewards are especially important for the development of organizational commitment.

Question 32

An individual pay-for-performance reward system does not properly fit an organization that is designed to use teams because it fosters competition.

Question 33

Feedback is emitted from ____________.

A) the person
B) the job
C) others
D) All of the above.

Question 34

_______________ occurs when an evaluation does not focus on all aspects of the job.

A) Contamination
B) Deficiency
C) Distortion
D) Deflection

Question 35

Performance evaluation feedback can be _________________ to the receiver (the evaluated person).

A) instructional
B) motivational
C) tractable
D) Both A and B

Question 36

_______________ is the reverse of evaluation deficiency. It occurs when activities that are not part of the job are included in the evaluation.

A) Contamination
B) Deficiency
C) Distortion
D) Expansion

Question 37

A good employee evaluation will help the employee understand all of the following except:

A) their position responsibilities
B) the degree to which work goals have been accomplished
C) the goals that are associated with the position
D) the best possible career path

Question 38

Feedback can result in ____________________.

A) persistence
B) Self-motivation to adjust
C) nonacceptance
D) All of the above

Question 39

The golden rule of gaining and maintaining the respect of subordinates is to not attack or discuss their _______________.

A) personality
B) attitudes
C) values
D) All of the choices are correct.

Question 40

Rewards that accrue to all individuals simply by virtue of their employment with the organization are called universal or _______________ rewards.

A) territorial
B) generic
C) impartial
D) across-the-board

Question 41

Satisfaction is influenced by how happy employees are with _____________.

A) intrinsic rewards
B)
B) extrinsic rewards
C) global rewards
D) Both A and

Question 42

Receiving praise from a supervisor is a (n) ____________.

A) intrinsic reward
B) extrinsic rewards
C) environmental reward
D) Both A and B are correct.

Question 43

In a ___________program, evaluators could include creditors, peers or team members, supervisors, subordinates, and the person.

A) 360-degree
B) global
C) 180-degree
D) elliptical

Question 44

During economic downturns, companies can "reward" their employees by:

A) Not laying them off
B) Allowing them to keep their full salaries
C) Reducing their work hours
D) All of the choices are correct.

Question 45

According to reinforcement theory, operants are behaviors that can be controlled by altering the _______________ that follow them.

A) demands
B) behaviors
C) communications
D) consequences

Question 46

The foreman constantly nags the bricklayers to work faster. When the wall is finished, he stops nagging. This is an example of _______________ reinforcement.

A) positive
B) negative
C) selective
D) singular

Question 47

If feedback sources are concerned about the use of the performance evaluation ratings they are providing, they tend to _______________.

A) inflate the ratings they provide
B) deflate the ratings they provide
C) refuse to provide ratings
D) double-check their ratings

Question 48

Who among the following would be the least suited to an open pay system?

A) Librarian
B) Salesperson
C) Recruiter
D) Fruit picker

Question 49

For the open pay system to be motivational for employees, ___________________.

A) an employee's effort must be linked to short-term performance.
B)
B) measures need to be available for all important aspects of a job
C) measures need to be available for most important aspects of a job
D) Both A and

Question 50

Which of the following is not one of the main objectives of reward program?

A) To attract qualified people to join the organization
B) To keep employees coming to work
C) To encourage employees to voluntarily leave the organization
D) To motivate employees to achieve high levels of performance

Question 51

A recent survey suggests that _______________ of Fortune 1000 firms use some form of a multisource feedback review program.

A) 10 percent
B) 25 percent
C) 75 percent
D) 90 percent

Question 52

All of the following are intrinsic rewards except:

A) Completion
B) Achievement
C) Autonomy
D) Profit-sharing

Question 53

According to Lawler, satisfaction with a reward is a function of both how much is received and _______________.

A) how often it is received
B) how much the individual feels should be received
C) how much others receive
D) how much the person wanted the reward

Question 54

The major financial employee benefit in most organizations is _______________.

A) a company car
B) the pension plan
C) health and hospitalization insurance
D) vacation and holiday pay

Question 55

The decline and eventual cessation of the response rate is known as __________.

A) extinction
B) elimination
C) erudition
D) exclusion

Question 56

Learning experts believe that _______________ is the most important principle of learning.

A) punishment
B) reward
C) reinforcement
D) repetition

Question 57

A person's preferred rewards vary _______________.

A) at different points in a person's career
B) at different ages
C) in different situations
D) All of the choices are correct.

Question 58

_____________is defined as presenting an uncomfortable or unwanted consequence for a particular behavioral response.

A) Extinction
B) Negative reinforcement
C) Confrontation
D) Punishment

Question 59

According to the U.S. Bureau of Labor Statistics, organizations spend an average of _______________ per hour worked on benefits for each employee.

A) $2.94
B) $4.29
C) $9.42
D) $42.90

Question 60

Being paid a piece rate, or earning a commission on units sold, are examples of a _______________ reinforcement schedule.

A) continuous
B) fixed ratio
C) variable ratio
D) fixed interval

Question 61

What are the three main objectives of reward programs?

Question 62

If high performance is the goal, and it is almost impossible to achieve that goal due to limited resources, then _______________ is not an appropriate way to administer rewards.

A) positive reinforcement
B) modeling and social imitation
C) expectancy theory
D) All of the choices are correct.

Question 63

Managers have two ways to "punish" undesirable behavior. What are they?

Question 64

Virtually any program that shares _______________ with employees is considered gain sharing.

A) profits
B) cost overruns
C) excess production gains
D) cost reductions

Question 65

The U.S. Bureau of Labor Statistics defines "part-time" as working fewer than _______________ per week.

A) 40 hours
B) 35 hours
C) 30 hours
D) 20 hours

Question 66

Commitment to an organization involves all of the following attitudes except:

A) A belief in one's ability to do the job assigned
B) A sense of identification with the organization's goals
C) A feeling of involvement in organizational duties
D) A feeling of loyalty to the organization

Question 67

Which of the following statements about equitable pay treatment is false?

A) The younger a woman is, the less she makes relative to a man
B) Women with a college degree have seen their earnings grow at a faster rate than have men
C) Rewarding employees differently based solely on gender is illegal
D) Pay gaps between men and women exist in virtually every job category

Question 68

Rewarding employees differently based on gender is all of the following except:

A) On the increase
B) Unethical
C) Illegal
D) Poor business practice

Question 69

The five Rs of work force motivation include all of the following except:

A) Responsibility
B) Respect
C) Relationships
D) Rotation

Question 70

What is the difference between a reward and a positive reinforcer?

Question 71

Ferster and Skinner presented four types of intermittent reinforcement schedules. What are they?

Question 72

In conventional pay systems, _______________ determine(s) the pay rate and range.

A) the job
B) acquired skills
C) seniority
D) the pay grade

Question 73

A typical Scanlon plan measures the _______________ costs required to produce goods or services during a base period.

A) labor
B) raw product
C) management
D) manufacturing

Question 74

In situations where teams are interdependent, a _______________ reward plan would be the least appropriate.

A) plant-based
B) division-based
C) seniority-based
D) area-based

Question 75

All of the following are major theoretical approaches to reward administration except:

A) Negative reinforcement
B) Positive reinforcement
C) Modeling and social imitation
D) Expectancy

Question 76

Effective performance evaluation, simply stated, involves asking two questions about employee performance. The first is "Is the work being done effectively?" What is the second question?

Question 77

Broadbanding emphasizes _______________.

A) job titles
B) grades
C) job descriptions
D) All of the choices are correct

Question 78

_______________ is a newer, yet largely untested, reward program.

A) Broadbanding
B) Gain-sharing
C) Employee stock ownership
D) All of the choices are correct.

Question 79

Major theoretical approaches to reward administration include all of the following except:

A) Positive reinforcement
B) Social imitation
C) Patterning
D) Modeling

Question 80

_______________ means that the employee perceives that there is a real linkage between his or her performance and the rewards received.

A) True sight
B) True linkage
C) Line of sight
D) Co-dependence