Deck 8: Improving Performance With Feedback, rewards, and Positive Reinforcement

Question 1

Conflict carries no emotional baggage.

Answer 1

False

Question 2

A process in which one party perceives that its interests are being opposed or negatively affected by another party is called

A) opposition
B) conflict
C) incivility
D) workplace inequity
E) cognitive dissonance

Answer 2

B

Question 3

According to Tjosvold's cooperative conflict model,the desired outcomes are

A) agreement
B) stronger relationships
C) learning
D) learning,stronger relationships,and agreement
E) none of the responses are correct

Answer 3

D

Question 4

Distributive negotiation involves

A) win-lose thinking
B) win-win thinking
C) equal thinking
D) distribution equality
E) unionized negotiations

Question 5

Conflict is an unavoidable aspect of modern life.

Question 6

If a department experiences too little conflict,apathy may occur.

Question 7

The types of negotiation include

A) distributive and conflict
B) conflict and arbitration
C) arbitration and intergrative
D) distributive and integrative
E) distributive and arbitration

Question 8

In a(n)__________,members of the in-group views themselves as a collection of unique individuals,while they stereotype members of other groups as being "all alike."

A) intrapersonal
B) cross-cultural conflict
C) stationary conflict
D) personality conflict
E) intergroup conflict

Question 9

An ADR policy in which a third party actively guides the disputing parties in exploring innovative solutions to the conflict.This is an example of

A) facilitation
B) mediation
C) arbitration
D) conciliation
E) ombudsman

Question 10

The realities of organizational conflict include

A) various types of conflict are inevitable because they are triggered by a wide variety of causes
B) too little conflict may be as counterproductive as too much
C) there is no single best way of avoiding or resolving conflict
D) all of the responses
E) none of the responses related to the realities of organizational conflict

Question 11

A questionable negotiation tactic of providing excessive information to the opponent or asking many questions is referred to as

A) maximization
B) distraction
C) change of mind
D) information exploitation
E) lies

Question 12

When conflict intensity is low outcomes are positive.

Question 13

The level of perceived intergroup conflict tends to increase when there are _______ interactions between groups (or between members of those groups).

A) negative
B) positive
C) social
D) personal
E) negotiated

Question 14

Interpersonal opposition based on personal dislike or disagreement refers to _________.

A) perceptual conflict
B) cohesive conflict
C) facilitating conflict
D) personality conflict
E) incivility conflict

Question 15

A questionable negotiation tactic that only partially discloses the facts is

A) lies
B) puffery
C) deception
D) non-disclosure
E) distraction

Question 16

"Do not take sides in someone else's personality conflict" is a tip for

A) a manager dealing with a personality conflict
B) an employee having a personality conflict
C) a third party observer of a personality conflict
D) the human resource manager
E) family members

Question 17

Workplace etiquette training can assist in decreasing office civility.

Question 18

Which of the following are actions for minimizing intergroup conflicts?

A) avoid or neutralize negative gossip
B) work to eliminate specific negative interactions between groups
C) encourage personal friendships and good working conditions
D) conduct team building
E) all responses are correct

Question 19

Human Relation Theorists recognized that conflict was inevitable however it had to be dealt with swiftly in the workplace.

Question 20

A(n)_____________ is someone who works for the organization,and is widely respected and trusted by his or her co-workers,and hears grievances on a confidential basis and attempts to arrange a solution.

A) facilitator
B) mediator
C) arbitrator
D) conciliator
E) ombudsman

Question 21

The technique of conflict avoidance is useful in high stakes negotiation.

Question 22

Intergroup conflict may occur if the group views outsiders as a threat.

Question 23

The potential for cross-culture conflict is both immediate and huge on the global landscape.

Question 24

During conflicts,disagreement expressed in a demeaning manner produces more negative effects than the same sort of disagreement expressed in a reasonable manner.

Question 25

One single personality conflict cannot contaminate an entire inter-group experience.

Question 26

During conflicts,as conflict increases group satisfaction decreases.

Question 27

The five conflict-handling styles include integrating,obliging,dominating,avoiding,and compromising.