Deck 11: Managing Conflict and Negotiating

Question 1

Which response is NOT a key source of organizational culture?

A) the values of the founder
B) the industry or business sector
C) the national culture
D) the organizational structure
E) the senior leaders' vision and behaviour

Answer 1

D

Question 2

Organization XX espouses the values of trust but searches employees at the end of their shift to ensure no products were leaving the site.This is an example of a gap between

A) observable artifacts and espoused values
B) observable artifacts and enacted values
C) espoused values and enacted values
D) values,espoused values,and enacted values
E) none of the choices are correct

Answer 2

C

Question 3

A long-term goal that describes what an organization wants to become in the future is referred to as

A) strategic plan
B) mission
C) vision
D) organizational plan
E) goals

Answer 3

C

Question 4

The most widely used approach for classifying organizational culture is

A) the Culture Framework
B) the Competing Values Framework
C) the Culture Identify Framework
D) the Dynamics of Organizational Culture Framework
E) the Framework of Culture for Sustainable Organizations

Question 5

The functions of organizational culture is to

A) provide identify
B) provide collective commitment
C) provide social system stability
D) be a sense-making device
E) provide identity,collective commitment,a stable social system,and make sense to the organization and the employee

Question 6

Which culture is more likely to use a Total Quality Management program?

A) Hierarchy culture
B) Market culture
C) Clan culture
D) Adhocracy culture
E) Identity culture

Question 7

Which of the following is NOT true about the effect of organizational culture on employee attitudes,effectiveness,and performance?

A) organizational culture is significantly correlated with employee behaviour and attitudes
B) employees prefer to work in organizations that value flexibility
C) the similarity between the individual's values and the organization's values is significantly associated with organizational commitment
D) the similarity between the individual's values and the organization's values is not associated with job satisfaction or turnover
E) there is a relationship between organizational culture and service quality and customer satisfaction

Question 8

A culture that has a strong external focus and values stability and control is referred to as

A) clan culture
B) market culture
C) adhocracy culture
D) employee-focused culture
E) identity culture

Question 9

The set of shared beliefs and values that underlie a company's identity is referred to as

A) organizational culture
B) organizational values
C) organizational mission
D) organizational beliefs
E) organizational vision

Question 10

There are three factors to consider when changing an organization's culture.Which of the following is NOT one of these factors?

A) targeting one of the three layers of organizational culture such as observable artifacts,espoused values and basic assumptions for change
B) considering the extent to which the current culture is aligned with the organization's vision and competitive business plan
C) using a structured approach to the change initiative
D) targeting one of the three layers of organizational culture such as hidden artifacts,enacted values,and basic assumptions for change realizing that culture change involves changing people's minds and their behaviour

Question 11

Employees with low job satisfaction and organization commitment are more likely to be found in

A) hierarchical or market based cultures
B) clan culture
C) adhocracy culture and clan cultures
D) market culture
E) hierarchical culture

Question 12

For espoused values to be fully effective and realized in an organization,people must

A) adhere to dress codes
B) walk the talk and communicate the values at every opportunity
C) adhere to the values
D) be part of the sustainability
E) none of the responses are correct

Question 13

Which culture encourages employees to take risks,think outside the box,and experiment in new ways?

A) clan culture
B) adhocracy culture
C) market culture
D) hierarchy culture
E) identity culture

Question 14

Shaping behaviour by helping members make sense of their surroundings is referred to as the

A) social system stability of organizational culture
B) collective commitment of organizational culture
C) sense-making device of organizational culture
D) behaviour modification of organizational culture
E) organizational identity

Question 15

A clan culture consists of all of the following elements EXCEPT

A) collaborative
B) cohesive
C) employee involvement
D) creative
E) employee development

Question 16

If the espoused values of the organization are not in line with the personal values of the employees or the national values of the customer this can result in

A) huge profits
B) the organization not achieving its goals
C) strikes
D) a change in the organization mission and vision
E) increased productivity

Question 17

Enduring belief in a mode of conductor or end-state is referred to as

A) espoused values
B) sustainability
C) true values
D) values
E) outcome values

Question 18

There are many aspects of organizational culture.Observable artifacts include

A) legends and stories
B) language and acronyms
C) rituals and ceremonies
D) espoused values
E) legends and stories,language and acronyms,and rituals and ceremonies

Question 19

In a new organization,espoused values are generally established by the

A) employees
B) through the mission and vision
C) founder
D) customers
E) team

Question 20

There can be more than one dominant culture within an organization.Which of the following is an example of a possible subculture?

A) a department in a different location
B) a building in a different location
C) a regional office in a different location
D) all of the responses are examples of subcultures
E) none of the responses are examples of subcultures

Question 21

The process by which employees learn an organization's values,norms,and required behaviours is

A) raison d'etre
B) organizational socialization
C) strategic plan
D) vision
E) mission

Question 22

Organizational identity is an important aspect of an organization's culture.

Question 23

A market culture has a strong internal focus and values stability and control.

Question 24

There can be more than one dominant culture within an organization.

Question 25

A socialization tactic that includes the involvement of an experienced member of the organization is

A) serial process of socialization
B) disjunctive process of socialization
C) investiture process of socialization
D) divestiture process of socialization
E) buddying process of socialization

Question 26

Research underscores the insignificance of organizational culture.

Question 27

The names and order of the phases of organizational socialization proposed by Feldman are

A) realistic job preview,change and acquisition phase,and anticipatory socialization phase.
B) acquisition phase,and anticipatory socialization phase and realistic job preview phase.
C) anticipatory socialization phase,realistic job preview phase,and change and acquisition phase.
D) anticipatory socialization,encounter,and change and acquisition.
E) anticipatory socialization,encounter,and change and acquisition,concluding with realistic job preview.

Question 28

Clan culture gives more importance to innovation,growth,and cutting edge output than adhocracy culture.

Question 29

The clan culture and the market culture are contradicting cultures.

Question 30

Clothing that is worn at work is an indicator of organizational culture.

Question 31

A change-resistant culture can undermine the effectiveness of any type of organizational change.

Question 32

Janeen,the Vice President of Sales who is an experienced member of the organization,formed a developmental relationship with a new junior staff member.Janeen is an example of a

A) buddy
B) mentor
C) supervisor
D) colleague
E) caring person

Question 33

The layers of organizational culture are (1)observable artifacts,(2)espoused values,and (3)enacted vision.

Question 34

Which of the following developmental networks describe a few strong ties between a protégé and a mentor that comes from one social system?

A) traditional network
B) receptive network
C) opportunistic network
D) entrepreneurial network
E) mentor network

Question 35

A clan culture is positively associated with employee's job satisfaction.

Question 36

An effective mentoring network should include

A) 360 degree networking
B) planning the network
C) commitment to assessing,building,and adjusting the network
D) developing formal and informal connections
E) all the above

Question 37

Asking managers to attend weekend meetings when the organization espouses a work/life balance is an enacted value.

Question 38

Rituals and ceremonies are part of the observable artifacts of organizational culture.

Question 39

WestJet Airlines has a successful culture within Canadian organizations.

Question 40

The phase of organizational socialization in which the employment contract is signed and employees learn about the organization is

A) anticipatory socialization phase
B) realistic job preview phase
C) employment contract phase
D) learning phase
E) encounter phase

Question 41

Linking pay and bonuses to collaborating with other units,acting ethically,and avoiding abusive behaviour is an important mechanism for maintaining or changing culture.

Question 42

A strategic plan outlines an organization's competitive business model.

Question 43

The success of a mentor from the protégés perspective is determined by the amount of care and support provided.

Question 44

Mentoring provides a new employee with psycho-social support.

Question 45

Employees with disabilities or from a different cultural background should be socialized in the exact same way as other employees to maintain consistency.

Question 46

Feldman's model is applicable to any organization in the socialization of new employees.

Question 47

The process of socialization should be a series of identifiable steps.