Deck 1: Needed: People-Centered Managers and Workplaces

Question 1

The term used to refer to running the entire business via the Internet is

A) E-commerce
B) B2B commerce
C) E-business
D) Social networking
E) Web trading

Answer 1

C

Question 2

In diversity management practices,accountability includes:

A) attracting diverse job applicants
B) preparing diverse employees for advancement
C) treating diverse employees fairly
D) preparing diverse employees for job advancement
E) All of the choices are correct

Answer 2

C

Question 3

Positive organizational behaviour (POB)is positively associated with

A) job satisfaction
B) well-being
C) customer satisfaction
D) organizational commitment
E) All of the choices are correct

Answer 3

E

Question 4

Employment equity is legislation intended to remove barriers and promote equity among four groups,which does not include:

A) women
B) homeless people
C) visible minorities
D) aboriginal people
E) persons with disabilities

Question 5

McGregor's modern and positive assumptions about employees being responsible and creative is called

A) McGregor's quality management approach
B) Theory X
C) McGregor's theory of employee development
D) McGregor's theory of manager development
E) Theory Y

Question 6

Membership in a company softball team helps build internal social capital.

Question 7

The approach using management tools and techniques in a situationally appropriate manner is referred to as

A) one-best way approach
B) contingency approach
C) total quality management approach
D) deming approach
E) e-business approach

Question 8

Which of the following disciplines does organizational behaviour draw upon?

A) statistics
B) anthropology
C) sociology
D) psychology
E) All of the choices are correct

Question 9

Organizational behaviour investigates the individual,the group,and the organization,to develop a better understanding of the workplace.

Question 10

The host of individual differences and similarities in people is called

A) contingency
B) ethics
C) job design
D) diversity
E) minority

Question 11

A field of study dedicated to better understanding and managing people at work,both individually and in groups refers to:

A) productivity
B) organizational behaviour
C) theory x
D) management
E) total quality management

Question 12

The term ethics refers to moral issues and is concerned with

A) good versus bad
B) right versus wrong
C) individual motivation
D) strong personal values
E) "Good versus bad" and "right versus wrong"

Question 13

Which of the following is/are significant landmarks in the evolution of understanding and managing people in the work place?

A) the total quality management movement
B) the human relations movement
C) total quality management and human relations movement
D) the managers approach to organizational behaviour
E) theory z

Question 14

Human capital is the productive potential of an individual resulting from strong relationships.

Question 15

Which of the following is an outdated Theory X assumption about people at work?

A) The typical employee can learn to accept and seek responsibility.
B) Work is a natural activity,just like play or rest.
C) Coercion or threats are necessary before employees will work.
D) The typical member of the general population has imagination and creativity.
E) People are capable of self-direction.

Question 16

Organizational behaviour can bring to the workplace an understanding of:

A) the ability to understand and analyze fundamental behaviours
B) the ability to evaluate and help other employees
C) the ability to identify and provide examples of best practices
D) the ability to assist others in gaining job satisfaction
E) All of the choices are correct

Question 17

People-centred management results in:

A) Higher profits and higher employee turnover
B) Higher profits and lower employee turnover
C) Lower profits and lower employee turnover
D) Lower profits and higher employee turnover
E) None of the choices are correct

Question 18

Carroll's Model for Corporate Social Responsibility does not include:

A) economic responsibilities
B) diversity responsibilities
C) ethical responsibilities
D) philanthropic responsibilities
E) legal responsibilities

Question 19

To help the reader understand organizational behaviour,the authors use a(n):

A) story telling strategy
B) theory-research-practice strategy
C) example strategy
D) research and application strategy
E) theory and application strategy

Question 20

The process of working with and through others to achieve organizational objectives effectively,efficiently,and ethically is referred to as

A) organizational behaviour
B) leadership
C) membership
D) teams
E) management

Question 21

Organizational behaviour researchers investigate issues to aid managers in the workplace.

Question 22

Diversity management is not required in a contemporary organization as a "melting pot" approach is used by organizations of today.

Question 23

E-business and e-commerce are different names for the same concept-trading on the Internet.

Question 24

Ethics occurs at both the organizational and individual level.

Question 25

The definition of e-business is buying and selling goods and services over the Internet.

Question 26

Building teamwork,trust,and mutual respect are key elements for organizations who are successfully managing diversity.

Question 27

Personality is at the center of the diversity wheel because it is the most important.

Question 28

With respect to women's ability to move into upper management,the glass ceiling is similar to a concrete ceiling.

Question 29

Frederic Taylor,the father of scientific management,considered human variability a strength that positively affected organizations.

Question 30

The glass ceiling represents an invisible barrier that blocks certain workers from advancing to top management.

Question 31

Theory Y assumes individuals are pessimistic and negative.

Question 32

With respect to diversity management,accountability practices are related to manager's responsibilities to keep track of a unit's budget.

Question 33

E-business requires command and control management.