Deck 2: Perception, personality, and Emotions

Question 1

The theory that tries to explain how we judge people differently,depending upon the meaning we assign to a given behaviour,is

A)behavioural theory.
B)judgmental theory.
C)equity theory.
D)attribution theory.
E)situational theory.

Answer 1

D

Question 2

SCENARIO 2-1 You have hired a 55-year-old employee who has successfully worked in large firms.Your company is a small,closely-knit organization with many young employees; most do not have as much work experience as this newcomer.You have prided yourself on being flexible with your employees and being open to their needs.They requested an informal dress code for Fridays and you adopted this policy four months ago.
Refer to Scenario 2-1.You should expect that your new employee

A)will be excited by the new dress code.
B)will perceive the dress code in the same way as the other employees.
C)may have a different perception of the dress code because of differences in the target.
D)may have a different perception of the dress code because of differing past experiences.
E)will ignore the new dress code.

Answer 2

D

Question 3

When individuals observe behaviour,they attempt to determine whether it is internally or externally caused.This is generally referred to as

A)fundamental attribution error.
B)self-serving bias.
C)attribution theory.
D)selective behaviour theory.
E)perception theory.

Answer 3

C

Question 4

What are the three rules about behaviour that attribution theory relies on?

A)distinctiveness,resemblance,and consistency
B)resemblance,consensus and consistency
C)deviation,distinctiveness,and consistency
D)consistency,consensus and distinctiveness
E)context,consensus and distinctiveness

Question 5

Which of the following is TRUE about our perceptions of a target?

A)Individual perception varies little between different cultures.
B)Expectations do not distort individual perception.
C)Motion,sounds,and size of a target have little affect in how individuals perceive it.
D)Targets are usually perceived in isolation.
E)Timing of events and the situation in which a target is encountered may impact our perception.

Question 6

If two people see the same thing at the same time yet interpret it differently,the factors that shape their dissimilar perceptions reside in

A)the target being perceived.
B)the timing.
C)the context of the situation in which the perception is made.
D)the perceiver.
E)environmental influences.

Question 7

Janice is late for work every day by about ten minutes.According to Attribution Theory,this behaviour is

A)high in consensus.
B)high in similarity.
C)high in consistency.
D)high in reliability.
E)high in distinctiveness.

Question 8

When an individual displays different behaviours in different situations,this is termed

A)continuity.
B)integrity.
C)distinctiveness.
D)flexibility.
E)consensus.

Question 9

SCENARIO 2-1 You have hired a 55-year-old employee who has successfully worked in large firms.Your company is a small,closely-knit organization with many young employees; most do not have as much work experience as this newcomer.You have prided yourself on being flexible with your employees and being open to their needs.They requested an informal dress code for Fridays and you adopted this policy four months ago.
Refer to Scenario 2-1.You may discover your younger employees believe the older employee to be rigid and intolerant of various behaviours and values.This is due to their

A)expectations.
B)motives.
C)targets.
D)situations.
E)interests.

Question 10

According to Attribution Theory,behaviour that is observed as being different from the behaviour previously demonstrated,refers to

A)differentiation.
B)consistency.
C)consensus.
D)distinctiveness.
E)unanimity.

Question 11

Suppose a sales manager is unhappy with the performance of her sales people and attributes this to laziness on their part.Closer scrutiny of the real situation,however,shows that the sales manager has made a "fundamental attribution error." This means that she has

A)only attended to superficial indicators.
B)inadequately explored the job satisfaction of the sales people.
C)merely stereotyped employees.
D)underestimated the effects of external factors relative to internal factors.
E)ignored her responsibility in the entire process of not holding workers accountable.

Question 12

There are many examples of shortcuts we make in judging others.Which shortcut below is least likely to be an error in perception about a new employee named Jo?

A)using "high intelligence" of Jo to make a general impression about Jo's effectiveness on the job
B)using my ability to respond to individual differences between Jo and myself
C)letting my own attitudes and interests influence my impression of Jo
D)deciding that Jo wants challenge and change since that's what I want
E)knowing how good Jo will be because Jo has the same degree I have

Question 13

Tom was aware that Jonas did not always interpret his messages in the way that they were intended.In this perception situation,Jonas is the

A)target.
B)perceiver.
C)prophesizer.
D)emoter.
E)superior.

Question 14

Which of the following is considered to be outside the shortcuts we utilize in judging others?

A)stereotyping
B)halo effect
C)projection
D)self-serving bias
E)contrast effects

Question 15

Samantha is never late for work,but last Monday she arrived an hour late because of heavy traffic.According to Attribution Theory,Samantha's behaviour on Monday is ________ and is attributed to ________ causes.

A)high on reliability,external
B)low on distinctiveness,internal
C)high on distinctiveness,external
D)low on consistency,external
E)high on consistency,internal

Question 16

SCENARIO 2-1 You have hired a 55-year-old employee who has successfully worked in large firms.Your company is a small,closely-knit organization with many young employees; most do not have as much work experience as this newcomer.You have prided yourself on being flexible with your employees and being open to their needs.They requested an informal dress code for Fridays and you adopted this policy four months ago.
Refer to Scenario 2-1.The factor in the situation that may cause your younger employees perceptions to be different is

A)novelty.
B)attitudes.
C)social setting.
D)genetics.
E)heredity.

Question 17

A process by which individuals organize and interpret their impressions in order to give meaning to their environment is called

A)interpretation.
B)environmental analysis.
C)perception.
D)outlook.
E)environmental impact.

Question 18

Stan left Kerry a voicemail message indicating that he wanted to see her right away.He wanted to commend her for her good work on a recent project,but because he said he wanted to see her right away,she thought that she was in trouble.Kerry's interpretation of his message is known as her

A)personality.
B)feelings.
C)perception.
D)viewpoint.
E)concern.

Question 19

If a person appears to respond the same way over time,attribution theory states that the behaviour shows

A)distinctiveness.
B)consensus.
C)consistency.
D)continuity.
E)reliability.

Question 20

How does selective perception work as a shortcut in judging other people?

A)Bits and pieces of what we observe are chosen randomly.
B)Bits and pieces of what we observe are selectively chosen according to our interests and background.
C)Such observations allow us to arrive at warranted judgments quickly.
D)It allows us to "speed-read" without the risk of inaccurate conclusions.
E)Bits and pieces of what we observe allow us to judge people with complete accuracy.

Question 21

Considering Scenario 2-2,you have decided after consultation with your manager that the problem between Janet and Jim must be solved; somehow Janet must be made aware of the impact of her work not being completed within the required timeline.In order to resolve this situation and maintain as much objectivity as possible,you want to create a response that avoids

A)selective perception and stereotyping.
B)selective perception and contrast effects.
C)communication with both Janet and Jim.
D)assigning responsibility for future behaviour.
E)acting in a leadership capacity.

Question 22

Terry is a good communicator,and those who know this assume she is very competent at her job.This is an example of

A)selective perception.
B)the halo effect.
C)contrast effects.
D)projection.
E)consensus.

Question 23

SCENARIO 2-3 Students in your class are making oral presentations as the final part of a project they have been working on for the past few months.You know from courses you have taken and from discussions with peers that there are perception shortcuts used when judging others.You are now wondering if your instructor will use any of these.
Referring to Scenario 2-3,Jennifer has previously made two excellent presentations.The one she completed today is not as good as her first two,yet she still receives the same high grade.Which statement best explains the perception error the instructor may have made when evaluating Jennifer?

A)The contrast effect is distorting the instructor's perception.
B)The halo effect is operating.
C)The instructor has stereotyped Jennifer.
D)The instructor is projecting that Jennifer is an "A" student.
E)The instructor is engaged in selective perception.

Question 24

Jane Allen,a campaign manager at a non-profit organization,often takes full credit for project successes even when her team members' contributions play a big role in achieving milestones.However,when projects receive setbacks,she blames her team members and sometimes states that the situation was beyond her control.Jane's behaviour is an example of

A)halo effect.
B)stereotyping.
C)contrast effect.
D)selective perception.
E)self-serving bias.

Question 25

SCENARIO 2-3 Students in your class are making oral presentations as the final part of a project they have been working on for the past few months.You know from courses you have taken and from discussions with peers that there are perception shortcuts used when judging others.You are now wondering if your instructor will use any of these.
Refer to Scenario 2-3.Allison has just completed a very good presentation.You are afraid that the ________ will operate and you will be perceived less favorably than if you had presented before her.

A)stereotyping effect
B)halo effect
C)contrast effect
D)projection effect
E)selective perception

Question 26

When a fire truck's siren was heard,everyone ran to the window to see what was happening.That everyone responded in the same way is an example of which aspect of Attribution Theory?

A)consistency
B)consensus
C)distinctiveness
D)selective perception
E)contrast effects

Question 27

The unfounded belief that younger workers are more appealing than older workers is an example of

A)the halo effect.
B)contrast effects.
C)projection.
D)prejudice.
E)stereotyping.

Question 28

Sally is normally a very calm and composed manager,but the other day she raised her voice on the telephone.When staff heard her angry tone,they tried to figure out why she was upset.This is an example of

A)the halo effect.
B)contrast effects.
C)projection.
D)stereotyping.
E)attribution theory.

Question 29

SCENARIO 2-2 Work on your team is difficult because of the other two individuals.The work has been divided among the three of you,but each time your team meets Janet and Jim disagree about the progress that the team has made on the project.Janet is convinced that Jim's lack of progress is because he is an inherently lazy male rather than because some information is still not available to him because Janet has not completed some of her work according to the schedule she agreed to.The truth seems to be that Janet is not doing her part of the work.
Referring to Scenario 2-2,Janet seems to be guilty of

A)proximity bias.
B)ethnocentrism.
C)fundamental attribution error.
D)self-serving bias.
E)selective perception.

Question 30

When a person stereotypes another person,the individual is making generalizations based upon

A)a predefined group to which the other person belongs.
B)a key strength of the other person.
C)a key weakness of the other person.
D)the values of the other person.
E)the speaking style of the other person.

Question 31

SCENARIO 2-3 Students in your class are making oral presentations as the final part of a project they have been working on for the past few months.You know from courses you have taken and from discussions with peers that there are perception shortcuts used when judging others.You are now wondering if your instructor will use any of these.
Refer to Scenario 2-3.You have heard that the instructor believes men perform better in oral presentations than women.If this is TRUE,the instructor's perception shortcut is

A)halo effect.
B)contrast effect.
C)projection.
D)stereotyping.
E)selective perception.

Question 32

Because Northern Beverages wants to expand and grow,the HR Manager knows she needs to hire an individual who is skilled in business strategy.She believes that university graduates who participated extensively in athletics are ambitious and hard working,compared to university students who did not.When she interviews university grads that were athletes,she is likely to engage in

A)self-serving bias.
B)stereotyping.
C)contrast effect.
D)risk management.
E)halo effect.

Question 33

SCENARIO 2-2 Work on your team is difficult because of the other two individuals.The work has been divided among the three of you,but each time your team meets Janet and Jim disagree about the progress that the team has made on the project.Janet is convinced that Jim's lack of progress is because he is an inherently lazy male rather than because some information is still not available to him because Janet has not completed some of her work according to the schedule she agreed to.The truth seems to be that Janet is not doing her part of the work.
Referring to Scenario 2-2,Janet may be attributing to Jim some of her own characteristics.She might be exhibiting

A)projection.
B)the halo effect.
C)contrast effect.
D)stereotyping.
E)selective perception.

Question 34

Jessica recently joined a new company and was first introduced to Michelle,her cubicle neighbour.Michelle came across as friendly and polite.During lunch time Jessica met another colleague,Carrie,who did not come across as friendly as Michelle.In this situation,Jessica's interpretation of Carrie's personality is most likely to be affected by

A)confirmation bias.
B)contrast effect.
C)fundamental attribution error.
D)self-serving bias.
E)bandwagon effect.

Question 35

The tendency for individuals to attribute their own successes to internal factors while putting the blame for failures on external factors is called

A)the halo effect.
B)projection.
C)stereotyping.
D)self-serving bias.
E)contrast effects.

Question 36

SCENARIO 2-2 Work on your team is difficult because of the other two individuals.The work has been divided among the three of you,but each time your team meets Janet and Jim disagree about the progress that the team has made on the project.Janet is convinced that Jim's lack of progress is because he is an inherently lazy male rather than because some information is still not available to him because Janet has not completed some of her work according to the schedule she agreed to.The truth seems to be that Janet is not doing her part of the work.
Referring to Scenario 2-2,you might attempt to understand Janet and Jim by using ________ theory.

A)social relevance
B)attribution
C)optimizing
D)satisficing
E)perception

Question 37

When Carrie drove up in her new car,Ken told her that she had made a mistake.Even though the car was very sporty,easy on gas,and had lots of trunk space,he ignored these attributes and told her it would need to be repaired frequently.He said this because he had previously owned the same car,and that was his experience.This is an example of

A)the halo effect.
B)contrast effects.
C)projection.
D)selective perception.
E)stereotyping.

Question 38

The perception shortcut that involves evaluation of a person based on how they compare to other individuals recently encountered.

A)selective perception
B)contrast effects
C)halo effect
D)prejudice
E)projection

Question 39

John usually responds positively when asked to do something,but recently his boss has noticed that he does not seem as enthusiastic and positive when requests are made of him.Which aspect of Attribution Theory does this observation relate to?

A)consensus
B)distinctiveness
C)consistency
D)selective perception
E)contrast effects

Question 40

The tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behaviour of others is known as

A)distinctiveness.
B)fundamental attribution error.
C)selective perception.
D)self-serving bias.
E)halo effect.

Question 41

________ is the sum total of ways in which an individual reacts to and interacts with others.

A)Talent
B)Skill
C)Knowledge
D)Heredity
E)Personality

Question 42

People who show initiative and perseverance are characteristics of the personality trait known as

A)high extroversion.
B)proactive personality.
C)narcissism.
D)extroversion
E)Machiavellian.

Question 43

Global Accounting is hiring junior accountants to staff the growing business.They are looking for candidates who demonstrate strong organizational skills and attention to detail.Personal drive and discipline is important in this growing accounting firm.The Big Five Personality Trait Global Accounting is focusing on is referred to as:

A)extraversion.
B)agreeableness.
C)conscientiousness.
D)openness to experience.
E)emotional stability.

Question 44

When Jose passed the new employee's office,he was reminded of Tina,the manager of the sales department; Jose noticed that both seemed to have messy desks with lots of papers piled on them.This is an example of

A)the halo effect.
B)contrast effects.
C)projection.
D)selective perception.
E)stereotyping.

Question 45

SCENARIO 2-5 You are the manager of a small retail store and have decided to apply the Big Five Model in order to understand your employees and their work habits.
Refer to Scenario 2-5.Mike Jackson,one of your newest employees,is an extravert.Which of the following statements best describes Mike at work?

A)Mike will find music and noise distracting in the workplace.
B)Mike will be assertive and can stay engaged with customers for long periods of time.
C)Mike is will engage with customers when they approach him,but otherwise will focus quietly on his work.
D)Mike will be comfortable working alone for long periods of time.
E)Mike be reserved and not easily express himself to others.

Question 46

Elaine Chambers works as a research executive at ENVIR Inc.Though her colleagues are helpful and friendly,because of her shy nature,she often eats her lunch at her desk and has limited interactions with them.She is glad that her nature of work does not require her to interact with her co-workers to a high extent.Elaine's personality is characterized by the Myers-Briggs Type Indicator referred to as

A)reserved.
B)introverted.
C)extroverted.
D)agreeableness.
E)conscientiousness.

Question 47

During an annual performance review,Monty Godfrey commented: "When I look at myself and my performance,I see that what I have achieved is outstanding and something no one else in the organization can achieve.Surprisingly,it has not won me the admiration of my colleagues like it should have.I also believe that I deserve a raise,since without me,this place would likely fall apart." The personality trait that best describes Michel is:

A)proactive personality.
B)monasticism.
C)elitism.
D)narcissism.
E)Machiavellianism.

Question 48

Tycoon Airlines has twelve pilots who are nearing retirement.Therefore,the organization's human resources department is interviewing pilots who have just graduated from flight school.They are looking for candidates who are confident,problem solvers who can remain calm in stressful situations.The Big Five Personality Trait that the successful candidate will have is referred to as:

A)extraversion.
B)agreeableness.
C)conscientiousness.
D)emotional stability.
E)openness to experience.

Question 49

SCENARIO 2-4 Sally is assembling a team to work on a long-term project requiring creativity,stamina,and farsightedness.This project is important for the future growth of Sally's organization and she recognizes that she must succeed.Sally is in the process of selecting individuals who will significantly contribute to the project.The only information available to Sally is the Myers-Briggs type of each individual.Sally must use her knowledge of the four basic characteristics of each person to choose individuals appropriate for various roles.
Referring to Scenario 2-4,Sally needs to choose a lead person for the team.This person must be a determined and independent visionary.According to Myers-Briggs Type Indicator personality classifications,Sally will probably pick an

A)ENTP.
B)INTJ.
C)ENFP.
D)ISFP.
E)STPE.

Question 50

SCENARIO 2-5 You are the manager of a small retail store and have decided to apply the Big Five Model in order to understand your employees and their work habits.
Refer to Scenario 2-5.Jane Simpson rates low on conscientiousness.You should expect she would

A)be easily distracted.
B)find comfort in the familiar.
C)be nervous,depressed,and insecure.
D)be comfortable with solitude.
E)be achievement oriented.

Question 51

What are personality traits?

A)enduring characteristics that describe an individual's behaviour
B)fleeting characteristics that describe an individual's behaviour
C)individual characteristics that are based solely on heredity
D)individual characteristics that are based solely on situational conditions
E)individual characteristics that are based solely on environmental factors

Question 52

Judging someone on the basis of one's perception of the group to which that person belongs is known as

A)projection.
B)the halo effect.
C)stereotyping.
D)selective perception.
E)contrast effects.

Question 53

SCENARIO 2-4 Sally is assembling a team to work on a long-term project requiring creativity,stamina,and farsightedness.This project is important for the future growth of Sally's organization and she recognizes that she must succeed.Sally is in the process of selecting individuals who will significantly contribute to the project.The only information available to Sally is the Myers-Briggs type of each individual.Sally must use her knowledge of the four basic characteristics of each person to choose individuals appropriate for various roles.
Refer to Scenario 2-4.Sally needs an individual who is innovative and individualistic to help push the project beyond the normal practices of the company.With strong leadership from others,she wants to find a person who will bring innovative ideas to the team.She will probably choose

A)STJE.
B)INTJ.
C)ENTP.
D)ESFJ.
E)ISFP.

Question 54

An environmental factor that might influence personality is

A)parents' height.
B)school experience.
C)gender.
D)muscle coordination.
E)sense of smell.

Question 55

SCENARIO 2-4 Sally is assembling a team to work on a long-term project requiring creativity,stamina,and farsightedness.This project is important for the future growth of Sally's organization and she recognizes that she must succeed.Sally is in the process of selecting individuals who will significantly contribute to the project.The only information available to Sally is the Myers-Briggs type of each individual.Sally must use her knowledge of the four basic characteristics of each person to choose individuals appropriate for various roles.
Refer to Scenario 2-4.Sally is also looking for an organized person who will be practical and realistic about timelines and budgets.She will probably pick

A)ESTJ.
B)ENTP.
C)ISFP.
D)STPE.
E)INTJ.

Question 56

Marnie Lyon works as a reservation travel clerk at a local travel company.Though her job only requires her to book flights for customers she also has decided to take a training course on how to book hotel reservations.In addition,every evening she reads travel blogs to be more aware of popular travel trends.She loves the travel industry and is eager to learn as much as she can regardless of the limitations of her current job requirements.The Big Five personality trait that best describes Marnie's personality is

A)extraversion.
B)agreeableness.
C)intuitive.
D)openness to experience.
E)emotional stability.

Question 57

Gillian was very upset that others perceived her as lazy.This bothered her so much that she began to neglect her work responsibilities and began to spend most of her time surfing the Internet.This is an example of

A)the halo effect.
B)contrast effects.
C)stereotyping.
D)selective perception.
E)self-fulfilling prophecy.

Question 58

Self-fulfilling prophecy is a concept that proposes a person will behave

A)in ways inconsistent with how he or she is perceived by others.
B)in ways that are similar to self-interest.
C)in ways consistent with how he or she is perceived by others.
D)in ways that are dissimilar to self-interest.
E)in ways consistent with how he or she perceives him-/herself.

Question 59

A term that best describes an extraverted,sensing,thinking,judging person is

A)quiet.
B)domineering.
C)reserved.
D)organized.
E)visionary.

Question 60

SCENARIO 2-5 You are the manager of a small retail store and have decided to apply the Big Five Model in order to understand your employees and their work habits.
Refer to Scenario 2-5.Which of the five personality dimensions are probably most important in predicting the job performance of your employees?

A)extroversion and openness to experience
B)agreeableness and emotional stability
C)conscientiousness and agreeableness
D)emotional stability and extroversion
E)openness to experience and conscientiousness

Question 61

Zeus is a young bank manager who has received three promotions in the past four years an makes no excuses for his aggressive tactics he has used to get ahead."I am very smart and am not afraid to have to do whatever I have to do to get ahead.Besides,if I don't take charge of my career,who will? I have to do what I have to do,no matter what!" he comments.Zeus would be best described as a:

A)Machiavellian.
B)narcissist.
C)self-monitor.
D)proactive personality.
E)extravert.

Question 62

Vanessa Micheals is a climate campaigner at an environmental organization where she uses her logic to make decisions for project implementation.She believes that the right decisions can be made only through close scrutiny and analysis.Each time she needs to make a decision,she weighs all options before taking action.Which of the following is a personality trait of Sinclair's personality according to the Myers-Briggs Type Indicator (MBTI)?

A)intuitive
B)introverted
C)thinking
D)feeling
E)perceiving

Question 63

In which of the following occupations is the personality trait of openness to experience most suited?

A)accountant performing auditing activities
B)advertising writer for TV commercials.
C)computer systems expert working in security
D)marketing representative selling pharmaceuticals
E)retail sales,men's clothing

Question 64

Dana greets customers with a friendly smile whether she actually feels happy or not."It's all part of the job!" Dana comments to a customer when they ask her why she is always smiling.Dana's comment is best referred to as:

A)felt emotions.
B)mindfulness.
C)contrast effects.
D)emotional labour.
E)moral emotions.

Question 65

Which of the following is a TRUE statement?

A)High self-monitors rarely vary their responses to specific challenges.
B)It is estimated that about 25% of the North American population are psychopaths.
C)There are common personality types for a given country.
D)High self-monitor employees show less commitment to their organizations,but receive better performance ratings.
E)Psychopaths are never successful in the workplace.

Question 66

If a manager has high emotional intelligence he will likely engage in

A)projection.
B)stereotyping.
C)narcissism.
D)self-monitoring.
E)extroversion.

Question 67

Which of the following statements is TRUE of narcissists?

A)They feel less guilt and remorse when they harm others.
B)They alter their behaviour to reflect the external situation they are in.
C)They have poor long-term health outcomes.
D)They are low key and tend to keep emotional distance.
E)They are more likely to engage in self-promotion in social media.

Question 68

Which of the following is TRUE of positive core self-evaluation?

A)They tend to be work slower and more thoughtfully.
B)They can play for fun and relaxation,rather than to exhibit superiority.
C)They tend to like themselves and feel in control of their environment.
D)They are less liked by others,because of their successes.
E)They don't suffer from a sense of time urgency and impatience.

Question 69

People who score high in psychopathy tend to

A)display their true dispositions and attitudes in every situation.
B)believe they control what happens to them.
C)lack remorse of guilt when they have caused others harm.
D)be persuaded less by others.
E)measure success in terms of their acquisitions.

Question 70

Samir is a self-proclaimed "hot head"; when he is angry with others,he communicates this by screaming at them.This is an example of Samir's

A)perception.
B)moods.
C)emotions.
D)self-esteem.
E)proactivity.

Question 71

SCENARIO 2-6 Michael is angry that he was disciplined by his boss and demoted from produce clerk to the job of stocking shelves.He has not been greeting customers with a smile and friendly hello,although this is required in his job.He takes extra time collecting his supplies from the back of the warehouse,and then works quickly when working in the public areas of the store only so he can disappear into the warehouse.He sometimes hides in the washroom during his shift to avoid talking to his boss.
Referring to Scenario 2-6,the requirement to greet customers with a smile and friendly hello is classified as

A)self-monitoring.
B)mindfulness.
C)moral emotions.
D)displaying emotional labour.
E)emotional intelligence.

Question 72

SCENARIO 2-6 Michael is angry that he was disciplined by his boss and demoted from produce clerk to the job of stocking shelves.He has not been greeting customers with a smile and friendly hello,although this is required in his job.He takes extra time collecting his supplies from the back of the warehouse,and then works quickly when working in the public areas of the store only so he can disappear into the warehouse.He sometimes hides in the washroom during his shift to avoid talking to his boss.
Refer to Scenario 2-6.Michael's emotional intelligence is most likely

A)high.
B)low.
C)displayed.
D)felt.
E)appropriate.

Question 73

How would you describe an individual who believes the ends justify the means and maintains emotional distance in situations?

A)narcissist
B)psychopath
C)Machiavellian
D)self-monitor
E)risk-taker

Question 74

SCENARIO 2-6 Michael is angry that he was disciplined by his boss and demoted from produce clerk to the job of stocking shelves.He has not been greeting customers with a smile and friendly hello,although this is required in his job.He takes extra time collecting his supplies from the back of the warehouse,and then works quickly when working in the public areas of the store only so he can disappear into the warehouse.He sometimes hides in the washroom during his shift to avoid talking to his boss.
Referring to Scenario 2-6,when Michael is angry and does not greet customers with a smile he is demonstrating

A)displayed emotions.
B)mindfulness.
C)emotional intelligence
D)felt emotions.
E)shyness

Question 75

The expectation of airline companies for flight attendants to always be cheerful when dealing with customers requires

A)conscientiousness.
B)agreeableness.
C)emotional labour.
D)narcissism.
E)mindfulness.

Question 76

Ken is a decisive person who prefers structured situations and likes to control his work environment.According to the Myers-Briggs Type Indicator,he is a

A)judging type.
B)organizing type.
C)feeling type.
D)extrovert type.
E)introvert type.

Question 77

Eli is a very competent worker and he knows it.People find him to be extremely arrogant and he is considered to be someone that feels entitled to special treatment.If these perceptions are TRUE,they are examples of Eli's

A)emotions.
B)narcissism.
C)perceptions.
D)self-monitoring.
E)self-esteem.

Question 78

SCENARIO 2-6 Michael is angry that he was disciplined by his boss and demoted from produce clerk to the job of stocking shelves.He has not been greeting customers with a smile and friendly hello,although this is required in his job.He takes extra time collecting his supplies from the back of the warehouse,and then works quickly when working in the public areas of the store only so he can disappear into the warehouse.He sometimes hides in the washroom during his shift to avoid talking to his boss.
Refer to Scenario 2-6.The anger Michael feels toward his boss is

A)emotional labour.
B)emotional dissonance.
C)a mood.
D)an emotion.
E)a perception.

Question 79

Timothy thinks nothing of berating his staff in order to get them to meet deadline; when his staff meet the deadlines,it confirms to Timothy that he is right to behave this way.Timothy's personality likely includes the personality trait of

A)Machiavellianism.
B)perception.
C)agreeableness.
D)extraversion.
E)emotional intelligence.

Question 80

Tonya is extremely talkative,sociable,and assertive.According to the Big Five Personality Model,this relates to her

A)agreeableness.
B)emotional stability.
C)conscientiousness.
D)extraversion.
E)openness to experience.