Deck 1: Learning About Organizational Behavior

Question 1

In Ethics Competency: In response to the ignition switch problems encountered by GM in 2014, the company launched a compensation program for crash victims.

Answer 1

True

Question 2

A competency is an interrelated set of knowledge, skills, and abilities needed by an individual, team, or organization for effective performance.

Answer 2

True

Question 3

Ethical behavior is typically easy to define because most ethical tenets are globally accepted.

Answer 3

False

Question 4

In Change Competency: Indra Nooyi thinks of companies as little republics that are responsible for change.

Question 5

________ can be learned but not taught.

A) Leadership
B) Management
C) Friendship
D) Membership

Question 6

A(n) _______ directs, controls, and plans the work of others and is responsible for results.

A) leader
B) manager
C) subordinate
D) president

Question 7

In Communication Competency: John Legere, CEO of T-Mobile, typically communicates with his customers face-to-face.

Question 8

The field of organizational behavior is characterized by a _______ approach in how it strives to understand and improve people-organization relations.

A) systems
B) holistic
C) behavioral
D) confrontational

Question 9

In Across Cultures Competency: According to J. Frank Brown, former dean of INSEAD, Carlos Ghosn personifies the essence of a transcultural leader by recognizing that cultural diversity is an integral component of his organization's success.

Question 10

A leader is someone who uses command and control to influence others' behavior.

Question 11

John Cho is CEO at ABC Corporation, and has the right to make decisions about the company's direction. This right is an example of the managerial function of responsibility.

Question 12

In Diversity Competency: The Strategies for Success program developed by Aetna addresses the need for all employees, regardless of ethnicity, to save for the future.

Question 13

A(n) _______ is a person who exhibits the key attributes of ideas, vision, values, influencing others, and making tough decisions.

A) manager
B) leader
C) team player
D) executive

Question 14

In Self Competency: Indra Nooyi decided to try and "fit in" rather than display her cultural background when interviewing for jobs in the United States.

Question 15

A leader directs, controls, and plans the work of others and is responsible for results.

Question 16

In Learning from Experience: Indra Nooyi, the CEO of PepsiCo, said her father told her that whatever anyone says or does, you should always assume negative intent.

Question 17

Eli's boss told him to continue to use the inferior product because it was cheaper, even though it might cause problems later for the customer. Eli wanted to do what was best for the company, but he still felt something wasn't right. Eli was experiencing an ethical dilemma.

Question 18

In Learning from Experience: According to Indra Nooyi, CEO of PepsiCo, one of the ways to inspire people is to

A) yield to opposing forces.
B) uphold social norms.
C) have a vision everyone can get behind.
D) assess demographic values.

Question 19

All of the competencies described apply to individuals, teams, and organizations alike.

Question 20

In Teams Competency: Grant Reid, President and CEO of Mars, Inc. believes he needs to be present for all decisions made by the teams at his company.

Question 21

What term refers to the individual's choice of occupation, organization, and career path?

A) career
B) career development
C) career plan
D) work history

Question 22

A(n) _______ is a sequence of work-related experiences occupied by a person during a lifetime.

A) occupation
B) employee forecast
C) job
D) career

Question 23

Based on cultural views, recognition of the potential for ________ differences is stressed within the organization.

A) individual and team
B) functional and promotional
C) technical
D) management

Question 24

Hunter enrolled in a continuing education course in the hope that it might enhance his job performance. He is demonstrating the ______ competency.

A) across cultures
B) ethics
C) diversity
D) self

Question 25

Which function of effective leaders and managers involves accepting success or failure?

A) authority
B) responsibility
C) accountability
D) respectability

Question 26

Making decisions about an occupation and engaging in activities to attain career goals is

A) a career.
B) employee development
C) a career plan.
D) career development.

Question 27

Which of the following statements about the foundation competencies is TRUE?

A) There are a total of five competencies that are basic to success in organizational behavior.
B) The key competencies are important to effectiveness for not only managers and leaders, but also most individuals.
C) There are clear and distinct boundaries between the key competencies.
D) The key competencies refer to interrelated sets of cognitive skills based upon varying combinations of attitudes, perceptions, and values.

Question 28

All of the following are competencies discussed in this chapter EXCEPT

A) change.
B) communication.
C) self.
D) technology.

Question 29

Which statement about careers is FALSE?

A) No absolute standard exists for evaluating a career.
B) Career success or failure is related to a person's self-concept, goals, and competencies.
C) An individual should only examine a career objectively.
D) The central idea in the career development process is time.

Question 30

The _______ competency includes the knowledge, skills, and abilities to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviors.

A) values
B) ethics
C) legal affairs
D) principled behavior

Question 31

A(n) ________ is an interrelated cluster of knowledge, skills, and abilities needed by an individual, team, or organization for effective performance.

A) accountability
B) organizational culture
C) human resource
D) competency

Question 32

Which competency includes the knowledge, skills, and abilities to assess personal strengths and weaknesses, set and pursue professional and personal goals, balance work and personal life, and engage in new learning?

A) opportunity
B) career
C) self
D) outcomes

Question 33

When Martina's boss told her to embellish the products' features to help make the sale, she argued that this was not the right course of action. Which competency was Martina demonstrating?

A) ethics
B) self
C) communication
D) diversity

Question 34

In Self-Competency: During her developmental journey, Indra Nooyi has been known for her keen business sense and her

A) irreverent style.
B) quiet personality.
C) spontaneous humor.
D) developmental background.

Question 35

Basically, employees learn what is expected of them by

A) exposure to the organization's culture.
B) employee training and development programs.
C) written guidelines and rules.
D) the grapevine.

Question 36

When a manager is in a situation in which there is no clear right or wrong answer and a decision must be made that involves multiple values, it is an example of

A) a legal quandary.
B) quid pro quo.
C) social responsibility. d, an ethical dilemma.

Question 37

The self competency is the most ________-focused of the seven competencies.

A) communication
B) change
C) individual
D) team

Question 38

In Ethics Competency, when recently-installed CEO of GM, Mary Barra, became aware of the ignition switch problems, she told consumers

A) "No one made me aware of the problem."
B) "There's no time like the present."
C) "The minute we knew we took action."
D) "Someone will pay for this error."

Question 39

Which of the following statements regarding ethical dilemmas is FALSE?

A) An ethical dilemma occurs when an individual or team must make a decision that involves multiple values.
B) The solution to an ethical dilemma simply involves choosing right over wrong.
C) Some ethical dilemmas arise from competitive and time pressures.
D) Leadership, rules, policies, and organizational culture can be helpful in resolving ethical dilemmas.

Question 40

What element plays a fundamental role in implementing the other six competencies?

A) technology
B) ethics
C) communication
D) leadership

Question 41

When the assembly line slowed down, the supervisor took the time to identify concrete, specific examples of behavior and its effects on the workers so they would understand what needed to change. Which key attribute of the communication competency is the supervisor using?

A) questioning
B) active listening
C) empathizing
D) describing

Question 42

_______ are deeply held beliefs that specify general preferences and behaviors and define what is right and wrong.

A) Behaviors
B) Norms
C) Cultural values
D) Socialization mores

Question 43

What term refers to the dominant pattern of living, thinking, and believing that is developed and transmitted by people, consciously or unconsciously, to subsequent generations?

A) social mores
B) global mindset
C) collectivism
D) culture

Question 44

The _______ competency includes the knowledge, skills, and abilities to value unique individual, group, and organizational characteristics, embrace such characteristics as potential sources of strength, and appreciate the uniqueness of each.

A) teams
B) change
C) diversity
D) ethics

Question 45

When Jeb does strategic planning, he views the company with a worldwide perspective and takes many factors into consideration. Jeb could be described as having

A) a diversity plan.
B) a worldly view.
C) a cultural agenda.
D) a global mind-set.

Question 46

Luciana is a 16-year-old Latina, with beautiful facial features and a slight limp. These descriptions of Luciana are examples of the ________ category of diversity.

A) primary
B) secondary
C) physical
D) biological

Question 47

The global mindset is also referred to as the ability to

A) manage across cultures.
B) think and act internationally.
C) think globally, act locally.
D) think locally, act globally.

Question 48

In Communications Competency: John Legere, CEO of T-Mobile, would agree that _____ is critical to the success of his company.

A) interacting with his employees
B) investing in foreign companies
C) following the lead of others
D) demonstrating diversity

Question 49

Meena has been denied a job at a day care center because she has not had children. This would be an example of an effect of ________ of diversity on organizational behavior.

A) primary categories
B) secondary categories
C) biological circumstances
D) cultural influences

Question 50

In Across Cultures Competency: What does Carlos Ghosn, Chairman and CEO of Renault-Nissan Alliance say is a basic component of transcultural leadership?

A) skills and questions
B) knowledge and persuasion
C) judgments and resolve
D) empathy and respect

Question 51

The employment and volunteer positions a person has held and the variety of organizations for which a person has worked constitute that person's

A) work experience.
B) career projector.
C) economic condition.
D) career plan.

Question 52

The _______ competency includes the knowledge, skills, and abilities to recognize and embrace similarities and differences among nations and cultures.

A) diversity
B) across cultures
C) global mindset
D) connectivity

Question 53

_______ can lead to thinking of individuals or groups in a particular society in simple terms and thus glossing over the nuances and complexities of a culture

A) Multiculturalism
B) Stereotyping
C) Diversity
D) A global-mindset

Question 54

What are the two common categories of diversity in organizations?

A) primary and secondary
B) individual and group
C) physical and psychological
D) attitudinal and behavioral

Question 55

Using and interpreting facial expressions, body movements, and physical contact to send messages is

A) nonverbal communication.
B) written communication.
C) active listening.
D) empathizing skill.

Question 56

Aetna embraces diversity as is evidenced by the fact that _____ of its employees are female.

A) 76%
B) 31%
C) 64%
D) 17%

Question 57

All of the following are secondary categories of diversity EXCEPT

A) sexual orientation.
B) education.
C) income.
D) behavioral style.

Question 58

Fred has a tendency to judge people before he gets to know them. This demonstrates which secondary category of diversity?

A) religious beliefs
B) behavioral style
C) physical abilities
D) psychological state

Question 59

Marta asked her manager for information about the sales decrease in a way that made the manager feel he could be honest with her. Which key attribute of the communication competency is Marta demonstrating?

A) empathizing skill
B) describing skill
C) questioning skill
D) activating skill

Question 60

Which competency includes the knowledge, skills, and abilities to use all the modes of transmitting, understanding, and receiving ideas, thoughts and feelings for accurately transferring and exchanging information?

A) self
B) diversity
C) communication
D) across cultures

Question 61

The communication competency includes engaging in active listening. Define the term active listening, and explain how it aids in communication.

Question 62

Differentiate between the concepts of career, career development, and career plan. To which key competency are they most closely related?

Question 63

Which competency includes the knowledge, skills, and abilities to recognize and implement needed adaptations or entirely new transformations in the people, tasks, strategies, structures, or technologies?

A) across cultures
B) diversity
C) change
D) connectivity

Question 64

Define the term competency, and briefly describe the seven competencies for success in organizational behavior. Consider a situation in which an employee has decided to take a continuing education course that might enhance her job performance and the performance of her team. Specify which one(s) of the seven foundation competencies may be demonstrated through this action. Explain your choices.

Question 65

Define the self competency. What are the key attributes of this competency?

Question 66

Describe the across cultures competency, its key attributes, and its contribution to effective performance.

Question 67

What is an ethical dilemma, and why are such dilemmas important for managers? How might an ethical dilemma be resolved through the application of the ethics competency?

Question 68

Delineate the primary and secondary categories of diversity and discuss the challenges in managing the categories.

Question 69

Compare and contrast the terms leadership and management. Think of a manager you have had, and explain why that person was more of a leader or a manager.

Question 70

In Change Competency: Indra Nooyi of PepsiCo has helped shift the company's portfolio to _____ products.

A) "liberal you"
B) "cheaper for you"
C) "cultural you"
D) "better for you"

Question 71

In Teams Competency: According to Grant Reid, President and CEO of Mars, Inc., if a team can't answer the question ______ then that team doesn't have a purpose.

A) "Where should the company be headed?"
B) "When is the next time we will meet?"
C) "How many of you have met your goals?"
D) "What are we trying to achieve here?"

Question 72

Teams are a natural extension of a nation's cultural values in ________ cultures.

A) individualistic
B) collectivist
C) ethnocentric
D) ethical

Question 73

Brad has a knack for leading groups of people to accomplish work goals. Brad demonstrates ________ competency.

A) communication
B) cultural
C) ethical
D) teams

Question 74

Explain the diversity competency. What are its key attributes?

Question 75

Define the change competency. Describe how social networks may be a key indicator of successful change agents.