Deck 1: Organizational Behavior and Opportunity

Question 1

The first discipline to take the modern corporation as the unit of analysis and emphasize the design, implementation, and coordination of various administrative and organization systems is:

A) psychology.
B) sociology.
C) management.
D) anthropology.

Answer 1

C

Question 2

From which of the following levels within an organization would the description of the organization as clockworks in which human behavior is logical and rational come?

A) Individual level
B) Group or department level
C) Organizational level
D) Internal level

Answer 2

C

Question 3

is defined as the study of individual behavior and group dynamics in organizations.

A) Organization theory
B) Organizational design
C) Organizational behavior
D) Organizational development

Answer 3

C

Question 4

The snake pit metaphor of organizational behavior conveys the:

A) dark side of organizations.
B) dark side of human behavior.
C) dark side of competition.
D) dark side of the globalization of markets.

Question 5

When Black & Decker placed a special emphasis on human productivity and efficiency through the application of organizational goal setting and differential piece rate systems, they were borrowing ideas from the discipline of:

A) psychology.
B) anthropology.
C) sociology.
D) engineering.

Question 6

The science of human behavior is:

A) anthropology.
B) sociology.
C) engineering.
D) psychology.

Question 7

An internal perspective of human behavior tends to explain a person's actions in terms of:

A) his/her work load.
B) his/her past experiences.
C) task design.
D) organization communication channels.

Question 8

Culture and the study of learned behavior comprise the domain of:

A) management.
B) anthropology.
C) sociology.
D) psychology.

Question 9

Kurt Lewin may have best captured alternative explanations for human behavior when he stated that behavior is a function of:

A) the individual personality and preferences for leadership style.
B) compliant and deviant behavior within social groups.
C) the organizational culture and group dynamics.
D) both the person and the environment.

Question 10

The study of organizational behavior is concerned with:

A) psychosocial and interpersonal dynamics in organizations and organizational structure.
B) psychosocial and interpersonal dynamics in organizations and work design.
C) culture, interpersonal, and group dynamics in organizations.
D) psychosocial, interpersonal, and group dynamics in organizations.

Question 11

All of the following are internal behavioral processes except:

A) thinking.
B) perceiving.
C) judging.
D) leading.

Question 12

When Mary's manager states, "Mary is an outstanding employee because she is paid extremely well," which type of perspective for Mary's behavior does the manager use?

A) Internal
B) External
C) Interactive
D) Cultural

Question 13

Which of the following disciplines' research focuses on the effects of efficient cultures on organizational performance and highlights how pathological personalities may lead to dysfunctional cultures?

A) Psychology
B) Sociology
C) Anthropology
D) Medicine

Question 14

When a manager states, "Mary is an outstanding employee because she has a high need for achievement," which type of explanation for Mary's behavior does the manager use?

A) Internal
B) External
C) Interactive
D) Cultural

Question 15

Psychology is defined as:

A) the science of human behavior.
B) the science of society.
C) the study of overseeing activities and supervising people in organizations.
D) the science of human learned behavior.

Question 16

From which of the following levels within an organization would the description of an organization as more like a snake pit, with daily conflict, distress, and struggle come?

A) Group level
B) Organizational level
C) Individual level
D) Department level

Question 17

Which of the following organizational variables affects human behavior at work?

A) Organizational structure
B) Job specifications
C) The macro environment
D) Organizational performance

Question 18

is the applied science of energy and matter.

A) Psychology
B) Engineering
C) Management
D) Medicine

Question 19

The internal or external perspectives offer:

A) complementary explanations for human behavior.
B) similar explanations for human behavior.
C) conflicting explanations for human behavior.
D) alternative explanations for human behavior.

Question 20

The recent emphasis on sources and treatment of hypertension with respect to occupational health and well-being is an example of a contribution from the discipline of .

A) medicine
B) psychology
C) sociology
D) management

Question 21

Which of the following is an informal element of an organization?

A) Goals and objectives
B) Job descriptions
C) Group norms
D) Policies

Question 22

People respond with a(n) in the midst of environmental change.

A) open behavior
B) proactive behavior
C) sympathetic behavior
D) reactive behavior

Question 23

The beliefs and assumptions about people, work, and the organization best reflect the:

A) official organization.
B) overt part of an organization.
C) informal organization.
D) social surface.

Question 24

The Hawthorne studies uncovered the importance of:

A) the workflow and scheduling of work for production efficiency.
B) delegating authority downward and throughout the organization.
C) the informal organization and its impact on productivity.
D) viewing an organization as clockworks.

Question 25

A federal regulatory agency can be considered part of an organization's:

A) formal structure.
B) labor market.
C) external task environment.
D) transformation technology.

Question 26

A leading force currently driving change at work is:

A) global competition.
B) politics.
C) population.
D) process management.

Question 27

The specific setting within which organizational behavior is enacted would be called the:

A) organizational structure.
B) external environment.
C) organizational context.
D) situation.

Question 28

The human, informational, material, and financial resources of an organization system would be considered .

A) inputs
B) throughputs
C) the transformation
D) outputs

Question 29

The wide range of tools, knowledge, and/or techniques used to transform inputs into outputs in an organization is called the organization's:

A) task environment.
B) structure.
C) mission.
D) technology.

Question 30

The manufacturing sector .

A) includes transportation, financial services and insurance
B) provides the essential infrastructure for different sectors
C) includes the production of basic materials, such as steel, and finished products, such as automobiles
D) is important for the collective well-being of the society because it meets needs that other sectors do not address

Question 31

Which of the following groups of factors make managing organizational behavior challenging?

A) Globalization, demography, diversity, and climatic changes
B) Globalization, population, ethics, and transport
C) Globalization, technology, demography, and global climatic conditions
D) Globalization, diversity, ethics, and technology

Question 32

An organization's suppliers, customers, and federal regulators are called the:

A) task environment.
B) market.
C) political environment.
D) general environment.

Question 33

All of the following are aspects of the formal organization except:

A) job descriptions.
B) the friendship/relationship between two employees.
C) the hierarchical superior-subordinate authority relationship.
D) the workflow sequence between two departments.

Question 34

The task of an organization is reflected in its .

A) human resources
B) mission or purpose
C) input materials
D) structure

Question 35

The core technology of a university is its:

A) student brain power.
B) library, laboratories, classrooms, and computer equipment.
C) registration and billing systems.
D) athletic programs.

Question 36

Which of the following statements about quality is true?

A) Quality can always be optimized.
B) Quality improvement enhances the probability of organizational success.
C) Quality improvement leads to the stagnation of customer needs and expectations.
D) Quality improvement decreases customer responsiveness and resource effectiveness.

Question 37

Which of the following is not an internal component of a work organization?

A) Structure
B) Task
C) Technology
D) Consumers

Question 38

Which of the following is a formal element of an organization?

A) Values
B) Group norms
C) Communication channels
D) Perceptions and attitudes

Question 39

The use of Twitter as a marketing and communication device for companies is an example of:

A) social networking.
B) networking elements of an organization's task environment.
C) the informal elements of an organization.
D) an organization's technology.

Question 40

In an open system the transformation or conversion of inputs to outputs is accomplished with:

A) technology.
B) task.
C) regulatory agencies.
D) clients.

Question 41

Role set, norms, and intragroup and intergroup behavioral dynamics are key aspects of the study and field of psychology.

Question 42

Which of the following statements is most correct with respect to total quality management?

A) Quality control is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.
B) Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behavior.
C) Quality is an employee-oriented philosophy required by quality engineers.
D) Quality is machine driven with quality improvements resulting from use of robotic equipment.

Question 43

In the midst of change, people often become rigid and reactive rather than open and responsive.

Question 44

As an effective learner of organizational behavior knowledge and skills, the student:

A) must rely primarily on the group process.
B) should not experiment with new ideas and information.
C) must passively accept the direction of others with more knowledge.
D) must accept responsibility for his or her own behavior, actions, and learning.

Question 45

Developing skills is different from acquiring objective knowledge because skill development requires:

A) empirical testing.
B) induction.
C) deduction.
D) structured practice and feedback.

Question 46

A complete understanding of organizational behavior requires only an understanding of the organizational context within which human behavior is acted out.

Question 47

It is often how we behave in the midst of change that determines whether change will fail or result in success.

Question 48

Objective knowledge, in any field of study, is developed through .

A) experience
B) training
C) application of skills
D) basic and applied research

Question 49

A significant aspect of total quality management is:

A) that it is business results oriented.
B) self-directed work teams.
C) that it is cross-functional.
D) executive ownership.

Question 50

Which of the following statements about total quality is true?

A) Total quality has direct effects on the behavior of employees at all levels in the organization.
B) Chief executives can advance total quality by engaging in a totalitarian approach to management.
C) Quality efforts should always be focused on cost cutting.
D) Quality is unrelated to competitive success.

Question 51

The study of individual differences is the main focus of anthropology.

Question 52

Which of the following groups of functional skills has been identified by the U.S. Department of Labor as necessary for success in today's workplace?

A) Resource management, information management, and personal interaction skills
B) Personal interaction, critical thinking, and conflict management
C) System behavior and performance, resource management, and critical thinking skills
D) Critical thinking, conflict management, and information management skills

Question 53

Troubleshooting is an example of .

A) resource management skills
B) information management skills
C) personal interaction skills
D) technology utilization skills

Question 54

Globalization, workforce diversity, technology, and organizational behavior in the 21st century.

A) customer satisfaction
B) employee compensation
C) moral and ethical behavior
D) job analysis are four interrelated themes of importance for managing

Question 55

Each of the following characterizes the Six Sigma philosophy for company-wide quality improvement except:

A) customer-driven focus.
B) decision making based on quantitative data.
C) a high-performance system to execute business strategy.
D) an emphasis on self-directed work teams.

Question 56

Acquisition of objective knowledge and skill development can occur interactively through:

A) rote memorization.
B) experiential learning.
C) reading.
D) imitating the successful behavior of others.

Question 57

Early research with individuals, groups, and organizations in the midst of environmental change found that change is often experienced as a threat that leads to a reliance on well-learned and dominant forms of behavior.

Question 58

A questioning, probing attitude is at the core of:

A) job analysis.
B) organizational reality.
C) critical thinking.
D) personal interaction skills.

Question 59

Which of the following approaches to quality improvement strongly emphasizes statistical modeling techniques?

A) Six Sigma
B) TQM
C) Taguchi's method
D) The Shanin system

Question 60

Management involves the coordination of activities and human resources for the accomplishment of organization goals.

Question 61

Identify the major reasons why managing organizational behavior is challenging during changing times.

Question 62

Define organizational behavior and name the organizational variables that affect human behavior at work.

Question 63

The informal organization is the unofficial part of the system.

Question 64

Skill development is facilitated by structured practice and feedback.

Question 65

Global competition is a leading force driving change at work.

Question 66

Distinguish between informal and formal organizations. Which of these affects organizational behavior?

Question 67

Provide an example of a business firm as an open system.

Question 68

A business firm's interaction with the environment is a characteristic of an open system.

Question 69

The study and management of organizational behavior is primarily an art rather than a science.

Question 70

Match the following:
a. The clockwork metaphor
b. The snake pit metaphor
c. Favorable times or chances for progress and advancement
d. The transformation or modification of an organization and/or its stakeholders
e. The call to competition, contest, or battle
f. The study of individual behavior and group dynamics in organizations
Opportunities

Question 71

The hierarchy of authority or chain of command is an important feature of the informal organization.

Question 72

Match the following:
a. The clockwork metaphor
b. The snake pit metaphor
c. Favorable times or chances for progress and advancement
d. The transformation or modification of an organization and/or its stakeholders
e. The call to competition, contest, or battle
f. The study of individual behavior and group dynamics in organizations
Organizational behavior

Question 73

Match the following:
a. The clockwork metaphor
b. The snake pit metaphor
c. Favorable times or chances for progress and advancement
d. The transformation or modification of an organization and/or its stakeholders
e. The call to competition, contest, or battle
f. The study of individual behavior and group dynamics in organizations
Reflects an orderly, idealized view of organizational behavior

Question 74

Big changes disrupt people's habitual behavior, often creating discomfort and discontent. Briefly identify the four
action steps for responding positively in times of change.

Question 75

Total quality management is a total dedication to continuous improvement.

Question 76

Describe the activities involved in learning about organizational behavior.

Question 77

In addition to basic enabling skills, the Department of Labor has identified five essential functional skills necessary to be successful in the workplace now and in the future. Briefly identify these skills.

Question 78

Match the following:
a. The clockwork metaphor
b. The snake pit metaphor
c. Favorable times or chances for progress and advancement
d. The transformation or modification of an organization and/or its stakeholders
e. The call to competition, contest, or battle
f. The study of individual behavior and group dynamics in organizations
Change

Question 79

Match the following:
a. The clockwork metaphor
b. The snake pit metaphor
c. Favorable times or chances for progress and advancement
d. The transformation or modification of an organization and/or its stakeholders
e. The call to competition, contest, or battle
f. The study of individual behavior and group dynamics in organizations
Conveys the daily conflict, distress, and struggle in organizations

Question 80

What is the difference between objective knowledge and skill development?