Deck 5: Diagnosis for Change

Question 1

Which of the following is NOT a component of the Star Model?

A) Strategy
B) Structure
C) Reward systems
D) Technology practices

Answer 1

D

Question 2

According to the Four Frame Model, the ____ frame suggests that we see organizations as sites where participants interact in pursuit of a range of objectives, some in common and some that differ; some that complement and some that conflict.

A) Structural
B) Human resource
C) Political
D) Symbolic

Answer 2

C

Question 3

According to the McKinsey 7-S Framework model, ____ refers to the processes for development of the human resources of the organization.

A) Structure
B) Staff
C) Skills
D) Systems

Answer 3

B

Question 4

Which of the following is NOT a part of Weisbord's Six-Box Organizational Model?

A) Purposes
B) Structure
C) Rewards
D) Bureaucracy

Question 5

Which of the following is NOT one of the McKinsey 7-S Framework components?

A) Strategy
B) Support
C) Systems
D) Style

Question 6

According to Weisbord's Six-Box Organizational Model, the question "Have we adequate coordinating technologies?" would be associated with:

A) Structure
B) Rewards
C) Helpful Mechanisms
D) Leadership

Question 7

The analysis technique in which people are asked to describe their organization and how it operates by providing an image in the form of either a simile or a metaphor is known as:

A) Diagnosis by image
B) Organizational imaging
C) Extrapolation by analysis
D) Meta-analysis

Question 8

According to Weisbord's Six-Box Organizational Model, the question "Do all tasks have incentives?" would be associated with:

A) Rewards
B) Helpful Mechanisms
C) Relationships
D) Leadership

Question 9

According to Burke, which of the following is NOT a way in which organizational models can be useful?

A) By highlighting interconnectedness of various organizational properties
B) By providing a guide to the sequence of actions to take in a change situation
C) By demonstrating connectedness and sequential aspects of change
D) By predicting the magnitude of change

Question 10

According to the PESTEL framework, which of the following factors would be concerned with unemployment levels?

A) Political
B) Economic
C) Social
D) Legal

Question 11

According to the McKinsey 7-S Framework model, ____ refers to the formal organizational design.

A) Structure
B) Systems
C) Staff
D) Skills

Question 12

The ____ model is based upon the propositions that organizational effectiveness comes from the interaction of multiple factors; and that successful change requires attention to the interconnectedness of the variables.

A) Six-Box Organizational
B) 7-S Framework
C) Star
D) Congruence

Question 13

Which of the following is NOT a reason that implicit models of change are limited?

A) They are likely based on the experience of one or a few individuals
B) Their generalizability may be uncertain
C) It is difficult for other individuals to be aware of the framework/assumptions within with the decisions are being made
D) Implicit models provide greater levels of analytical complexity

Question 14

According to the McKinsey 7-S framework, _____ is a reference to patterns in actions of managers and others in the organization; that is, how they actually behave when faced with the need to act.

A) Strategy
B) Support
C) Systems
D) Style

Question 15

According to Burke, which of the following is a way in which organizational models can be useful?

A) By reducing the manageability of a complex situation
B) By helping identify which aspects of an organization's activities are most needing attention
C) By providing uncommon language in which an organization's characteristics may be discussed
D) By minimizing the interconnectedness of various organizational properties

Question 16

According to the McKinsey 7-S Framework model, ____ refers to the organization's vision.

A) Systems
B) Skills
C) Strategy
D) Superordinate goals

Question 17

Which of the following is NOT a component of Bolman and Deal's Four Frame Model?

A) The structural frame
B) The economic frame
C) The political frame
D) The symbolic frame

Question 18

According to the Four Frame Model, the ____ frame proposes that the essence of an organization may lie not in its formal structure and processes, but in its culture.

A) Structural
B) Human resource
C) Political
D) Symbolic

Question 19

According to Nadler and Tushman's Congruence Model, the specific work activities to be carried out are known as the ____ component.

A) Resources
B) Formal organizational arrangements
C) Task
D) Individial

Question 20

The Burke-Litwin Model differentiates between those elements of the model that are seen as likely to be the source of ____ change and those that are more likely to be the source of change that is experienced as ____.

A) Transformational; transactional
B) Microscopic; macroscopic
C) Positive; negative
D) Mimetic; original

Question 21

Managers perform organizational diagnosis even if they are not utilizing explicit diagnostic models.

Question 22

According to the cultural web, influential groupings in the organization is known as:

A) Organizational structure
B) Power structures
C) Control systems
D) Paradigms

Question 23

Scenario analysis is generally ineffective for training pilots and similar professionals due to the fact that the simulations are incapable of creating realistic situations.

Question 24

According to the 7-S Framework model, "Strategy" refers to the organization's vision.

Question 25

According to Bolman and Deal's analysis of structural dilemmas, the fact that a lack of accountability can lead to control failures but so can attempts at very close monitoring as it may be demotivating and/or encourage people to find ways to beat the system is known as the ____ dilemma.

A) Underuse versus overload
B) Gap versus overlap
C) Excessive autonomy versus excessive interdependence
D) Too loose versus too tight

Question 26

According to Johnson, which of the following is NOT an element of the cultural web?

A) Paradigm
B) Stories
C) Symbols
D) Attitude

Question 27

The main contribution of the Burke-Litwin Model is that it differentiates between those elements of the model that are seen as likely to be the source of major change and those that are more likely to be the source of change this is experienced as incremental.

Question 28

In analyzing organizational boundaries, ____ boundaries are those between the organization and customers or suppliers.

A) Vertical
B) Horizontal
C) External
D) Geographic

Question 29

In analyzing organizational boundaries, ____ boundaries exist between organizational units.

A) Vertical
B) Horizontal
C) External
D) Geographic

Question 30

Strategy is often conceived of as being at the heart of change.

Question 31

According to Galbraith's Star Model, an organization is at its most effective when the five major components of organizational design are in alignment.

Question 32

According to the PESTEL framework, which of the following factors would be concerned with demographic changes?

A) Political
B) Environmental
C) Social
D) Economic

Question 33

Gap analysis is usually criticized as being overly complex in terms of reviewing an organization's position.

Question 34

What does the "S" stand for in the PESTEL framework?

A) Social
B) Symbolism
C) Support
D) Staff

Question 35

According to Galbraith's Star Model, misalignment of any of the factors is considered to produce suboptimal performance.

Question 36

According to Bolman and Deal's analysis of structural dilemmas, the situation when all necessary tasks may go undone to the detriment of the whole organization is known as the ____ dilemma.

A) Differentiation versus intregration
B) Gap versus overlap
C) Underuse versus overload
D) Lack of clarity versus lack of creativity

Question 37

According to Scenario Methodology, a useful approach is to construct scenarios into the categories of:

A) Good, bad and indifferent
B) Past, present and future
C) Extreme, minimal and average
D) Optimist, pessimistic and most likely

Question 38

According to the Four-Frame Model, without the capacity to use multiple frames, managers may become locked into their one favored way of seeing the world.

Question 39

The Strategic Inventory involves a much less sophisticated analysis than that provided by SWOT analysis.

Question 40

Which of the following is NOT one of the questions asked when performing Gap Analysis?

A) Where are we now?
B) How did we get here?
C) Where do we want to go?
D) How can we get there?