Deck 2: Global E-Business and Collaboration

Question 1

If your main supplier was late in delivering goods,which type of system would you use to update your production schedule?

A)ESS
B)TPS
C)MIS
D)DSS
E)BIS

Answer 1

B

Question 2

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

A)ESS
B)TPS
C)MIS
D)CRM
E)DSS

Answer 2

E

Question 3

One example of a business process is shipping a product to a customer.

Answer 3

True

Question 4

Producing a bill of materials is a business process in which of the following functional areas?

A)Finance and accounting
B)Human resources
C)Manufacturing and production
D)Research and development
E)Sales and marketing

Question 5

Which of the following is an example of a cross-functional business process?

A)Identifying customers
B)Transporting the product
C)Creating a new product
D)Assembling a product
E)Paying creditors

Question 6

A relocation control system that reports summaries on the total moving,house hunting,and home financing costs for employees in all company divisions falls into which of the following categories?

A)KMS
B)TPS
C)ESS
D)MIS
E)DSS

Question 7

Identifying customers is a business process handled by the human resources function.

Question 8

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

A)MIS
B)TPS
C)ESS
D)DSS
E)KMS

Question 9

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

A)MIS
B)TPS
C)DSS
D)KMS
E)RPS

Question 10

The term management information systems refers to a specific category of information systems serving:

A)integrated data processing throughout the firm.
B)transaction process reporting.
C)employees with online access to historical records.
D)the information technology function.
E)middle management functions.

Question 11

Order fulfillment involves all of the following business processes except:

A)checking the customer's credit.
B)assembling the product.
C)submitting the order.
D)making customers aware of the product.
E)shipping the product.

Question 12

According to the chapter case,ABB decided to switch from its existing corporate intranet for all of the following reasons except:

A)the intranet was too expensive to maintain.
B)the intranet was too static and outmoded to meet its current needs.
C)the intranet had poor capabilities for searching for information.
D)the intranet lacked collaboration tools.
E)the intranet was confusing and inefficient.

Question 13

A(n)________ is typically a major source of data for other systems.

A)TPS
B)MIS
C)ESS
D)DSS
E)KMS

Question 14

Which of the following would you use in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?

A)MIS
B)TPS
C)UPS
D)DSS
E)CRM

Question 15

To monitor the status of internal operations and the firm's relations with the external environment,managers need which of the following types of system?

A)DSS
B)KWS
C)TPS
D)MIS
E)BIS

Question 16

Your aunt has asked you for your suggestions to make her business,a local sandwich shop,more efficient.Describe at least three types of business processes that a sandwich shop has.Can any be better coordinated through the use of information systems?

Question 17

What are cross-functional business processes? Give an example.

Question 18

The ________ function is responsible for identifying customers.

A)finance and accounting
B)human resources
C)manufacturing and production
D)sales and marketing
E)distribution and logistics

Question 19

You have been hired by a non-profit agency to implement a system to handle their donations.The system must be able to handle and record telephone,SMS,and Internet donations,provide up-to-the-minute reports,and create highly customizable mailing lists.In addition,event fundraisers need to be able to quickly access a donor's information and history.Which of the following systems will best meet these needs?

A)TPS
B)TPS with DSS capabilities
C)TPS with MIS capabilities
D)TPS with ESS capabilities
E)DSS with MIS capabilities

Question 20

What is the connection between organizations,information systems,and business processes?

Question 21

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

A)Intranet
B)Extranet
C)KMS
D)TPS
E)DSS

Question 22

All of the following are examples of business intelligence systems except a system that:

A)summarizes and reports on a company's basic operations.
B)tracks the flows of materials in a factory.
C)focuses on problems that are unique and rapidly changing.
D)compares total annual sales figures for specific products to planned targets.
E)addresses nonroutine decisions.

Question 23

Which of the following types of system would you use to manage relationships with your customers?

A)CRM
B)MIS
C)CLE
D)CLU
E)KMS

Question 24

A(n)________ system collects data from various key business processes and stores the data in a single,comprehensive data repository,usable by other parts of the business.

A)transaction processing
B)enterprise
C)automatic reporting
D)management information
E)knowledge management

Question 25

Using the Internet to buy or sell goods is called:

A)e-commerce.
B)e-business.
C)an intranet.
D)an extranet.
E)e-government.

Question 26

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

A)MIS
B)TPS
C)ESS
D)CRM
E)SCM

Question 27

An ESS supports which of the following?

A)Long-range planning activities of senior management
B)Knowledge and data workers in an organization
C)Decision making and administrative activities of middle managers
D)Day-to-day processes of production
E)Transactional needs of the organization

Question 28

________ systems are also known as enterprise systems.

A)Resource planning
B)Enterprise resource planning
C)Enterprise support
D)Management information
E)Decision-support

Question 29

You manage the IT department at a small startup Internet advertiser.You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads.Which type of system will most efficiently provide a solution?

A)CRM
B)Enterprise system
C)Extranet
D)Intranet
E)MIS

Question 30

Which type of system integrates supplier,manufacturer,distributor,and customer logistics processes?

A)Collaborative distribution system
B)Supply chain management system
C)Reverse logistics system
D)Enterprise planning system
E)Transaction processing system

Question 31

Which of the following systems is designed to support organization-wide process coordination and integration?

A)DSS
B)MIS
C)CRM
D)Enterprise applications
E)SCM

Question 32

Which of the following systems would you expect to deliver integrated,personalized business content through a web-based interface?

A)TPS
B)ESS
C)MIS
D)DSS
E)SCM

Question 33

What is the most important function of an enterprise application?

A)Increasing speed of communicating
B)Enabling business functions and departments to share information
C)Enabling a company to work collaboratively with customers and suppliers
D)Enabling cost-effective e-business processes
E)Enabling inventory and supply chain management

Question 34

You have been hired by BizCom,a business communications consultancy that services many clients in different industries throughout the United States,to help it improve its profit margin.BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications,typically delivered via documentation in different media.The company has approximately 50 consultants,all of whom are located in its central headquarters in Alexandria,Virginia.What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?

A)An extranet,to enable quick collaboration over the Internet,minimize the time spent communicating with the client,and minimize the amount of paperwork needed
B)A CRM,to maintain easily accessible customer records to minimize the time spent looking for client data
C)A KMS,for minimizing redundant work on similar clients
D)A marketing system,for improving sales levels
E)A TPS,to help manage all daily activities and transactions

Question 35

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?

A)TPS
B)An extranet
C)KMS
D)CRM
E)MIS

Question 36

Which of the following is a highly structured decision?

A)Creating a new product
B)Estimating the effect of changing costs of supply materials
C)Calculating the best trucking routes for product delivery
D)Granting credit to a customer
E)Forecasting new industry trends

Question 37

Which level of the organization is an ESS specifically designed to serve?

A)Operational
B)End-user
C)Middle management
D)Senior management
E)Knowledge workers

Question 38

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?

A)ESS
B)TPS
C)MIS
D)DSS
E)KMS

Question 39

Which of the following types of system enables management to make better decisions regarding organizing and scheduling sourcing,production,and distribution?

A)SCM
B)TPS
C)KMS
D)ERP
E)MIS

Question 40

The four major types of enterprise applications are:

A)SCM,CRM,DSS,and KMS.
B)SCM,CRM,ESS,and KMSs.
C)ERP,SCM,DSS,and CRM.
D)ERP,SCM,CRM,and KMS.
E)TPS,MIS,DSS,and ESS.

Question 41

Using ________ to enable government relationships with citizens,businesses,and other arms of government is called e-government.

A)the Internet and networking technologies
B)e-commerce
C)e-business
D)any computerized technology
E)telecommunications

Question 42

You would use an MIS to help determine if your business should introduce a new product line.

Question 43

A DSS uses internal information as well as information from external sources.

Question 44

An organization's MIS and DSS supply an ESS with summarized information.

Question 45

An SCM is considered to be an intraorganizational system because it manages information that flows between different companies.

Question 46

A web interface used to present integrated personalized business content to users is called a portal.

Question 47

An inventory control system is an example of an MIS.

Question 48

Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.

Question 49

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group,such as human resources.

Question 50

In ________,digital technology and the Internet are used to execute the major business processes in the enterprise.

A)e-commerce
B)e-business
C)enterprise applications
D)MIS
E)SCM

Question 51

For nonroutine decision making,senior managers rely on management information systems.

Question 52

The pet products chain you work for,Pets Galore,has noticed that one of its brands of dog food is not selling nearly as well as anticipated.What information systems of the business will you use to determine the reason for the poor sales? Discuss what information you will retrieve from which system.Which of the information systems will be most important for your analysis? Which of the systems will be least important?

Question 53

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

Question 54

Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business.

Question 55

A DSS is most commonly used by the operations management level of an organization.

Question 56

Operational managers use ESS primarily to solve specific problems.

Question 57

Supply chain management systems are more externally oriented than enterprise systems.

Question 58

Which of the following statements about Plan International's new human resources system,as described in the chapter case,is not true?

A)It took six months to implement a working system at Plan International's international headquarters.
B)The new system helps manage grants and donations received by Plan International.
C)The new system is cloud-based and delivers information on a secure mobile platform.
D)The new system enables employees to update their own personal information.
E)The new system provides a bird's-eye view of the entire Plan workforce.

Question 59

Most transaction processing systems use sophisticated mathematical models or statistical techniques.

Question 60

Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.

Question 61

Which of the following is the greatest obstacle in enabling collaboration between employees at different,distant corporate locations?

A)Privacy
B)Permissions
C)Time zones
D)Language
E)Corporate culture

Question 62

Which of the following statements regarding IBM Notes is not true?

A)It began as an e-mail and messaging client.
B)It is a widely used collaboration tool at larger firms.
C)It provides capabilities for wikis and microblogging.
D)It provides tools for full version control of all company documentation.
E)It is designed to provide security for sensitive corporate information.

Question 63

All of the following are reasons for the increased business focus on collaboration and teamwork,except for:

A)the need for creating innovative products and services.
B)growth of "interaction" jobs.
C)greater global presence.
D)the need for more efficient work hierarchies.
E)the need to reduce communication costs.

Question 64

Which of the following decisions requires knowledge based on collaboration and interaction?

A)How long will it take to manufacture this product?
B)Should we work with outside vendors on new products and services?
C)In which geographical locations are our products garnering the most sales?
D)Which product design is the most efficient for the user in terms of energy use?
E)How can we produce this product more cheaply?

Question 65

A(n)________ social networking tool creates business value by connecting the members of an organization through profiles,updates,and notifications that are tailored to internal
Corporate uses.

A)cloud-based
B)social-commerce
C)collaborative
D)remote,asynchronous
E)enterprise

Question 66

________ is a collaboration tool that supports remote (different place),synchronous (same time)collaboration.

A)Video conferencing
B)E-mail
C)A MUD
D)A wall display
E)A virtual world

Question 67

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

A)Synchronous/colocated
B)Same time/remote
C)Different time/remote
D)Remote/colocated
E)Same time/same place

Question 68

SVF uses which of the following collaboration tools?

A)EMC Documentum eRoom
B)IBM Notes
C)Microsoft SharePoint Online
D)Microsoft Yammer
E)Salesforce Chatter

Question 69

How can a good CRM system increase profits for a company?

Question 70

How have the technologies associated with e-business impacted government?

Question 71

Identify and discuss the major types of information systems that serve the main management groups within a business.What are the relationships among these systems?

Question 72

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

A)Virtual meeting system
B)Cloud collaboration
C)IBM Notes
D)The collaboration matrix
E)The time/space collaboration and social tool matrix

Question 73

Which of the following is not a business benefit of collaboration?

A)Improved quality
B)Improved financial performance
C)Improved customer service
D)Improved innovation
E)Improved compliance with government regulations

Question 74

Describe at least two benefits of using enterprise systems.

Question 75

Production tasks are coordinated through the use of social networks in social business.

Question 76

What is a digital dashboard,and why are they becoming an increasingly popular tool?

Question 77

According to the chapter case,which of the following statements about Cisco's IX5000 telepresence system is not true?

A)No special changes to a room are required to install the IX5000 system.
B)A six-seat IX500 system costs about $500,000.
C)The IX5000 system is able to capture an entire room in fine detail.
D)The IX5000 system needs only half the power,installation time,and data transmission capacity (bandwidth)as Cisco's previous telepresence systems.
E)Produban was the first company to deploy the IX5000 system.

Question 78

Zoom Vacuum,a family-owned manufacturer of high-end vacuums,has grown exponentially over the last few years.However,the company is having difficulty preparing for future growth.The only information system used at Zoom is an antiquated accounting system.The company has one manufacturing plant located in Iowa;and three warehouses,in Iowa,New Jersey,and Nevada.The Zoom sales force is national,and Zoom purchases about 25 percent of its vacuum parts and materials from a single overseas supplier.You have been hired to recommend the information systems Zoom should implement in order to maintain their competitive edge.However,there is not enough money for a full-blown,cross-functional enterprise application,and you will need to limit the first step to a single functional area or constituency.What will you choose,and why?

Question 79

Which of the following statements about collaboration is not true?

A)In business,a collaboration can last as little as a few minutes.
B)Business collaboration relies on the formation of teams that are assigned a specific task or goal.
C)Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
D)One business benefit of collaboration is improved innovation.
E)Businesses need special systems for collaboration.

Question 80

________ allows you to communicate with avatars using text messaging.

A)A virtual world
B)Screen sharing
C)Collaborative writing
D)A large audience Webinar
E)Telepresence