Deck 17: Applying Social Psychology to the Workplace

Question 1

You are taking a test for a job application as a brick layer. The test requires you to answer questions about science fiction literature. This test lacks ____.

A) reliability
B) validity
C) leadership
D) job analysis

Answer 1

B

Question 2

The identification of critical elements to do a job is accomplished through ____.

A) job analysis
B) workforce planning
C) performance review
D) organizational climate

Answer 2

A

Question 3

The critical incident technique (CIT) uses critical incidents or behaviors that discriminate between ____ behavior for someone performing the job.

A) successful and unsuccessful
B) legal and illegal
C) excellent and poor
D) ethical and unethical

Answer 3

C

Question 4

____ permit organizations to discriminate in hiring individuals in a protected class on the basis of a qualification that is deemed reasonably necessary to the operation of the business.

A) Usual and customary practices
B) Bona fide occupational qualifications
C) O*Net policies and procedures
D) Unique occupational needs

Question 5

The most respected jobs of 2013 based on ratings of the honesty and ethical standards of occupations include ____.

A) lobbyists
B) media reporters
C) corporate lawyers
D) nurses

Question 6

Employment law in the United States is primarily meant to ____.

A) tell employers who they should and should not hire
B) ensure that protected classes receive preferable treatment
C) prevent employers from imposing their religious beliefs on employees
D) protect and provide equal opportunities for individuals

Question 7

Janae is doing an interview with a series of prospective employees. She asks each candidate the same questions in the same order and rates their answers on a predetermined rating scale. Janae is conducting a(n) ____ interview.

A) affective
B) normative
C) structured
D) unstructured

Question 8

If you need to know about the tasks, knowledge, skills, work activities, wages, and employment outlook for a number of different jobs, what online resource would be most helpful?

A) SIOP
B) O*NET
C) WorkForce
D) About

Question 9

The process by which members become absorbed into the culture of the organization is ____.

A) organizational climate
B) organizational culture
C) organizational socialization
D) workforce planning

Question 10

If you discriminate against an individual in a protected class in a hiring decision, you must be sure that the reason for your discrimination is based upon a(n) ____.

A) performance review
B) OCB
C) quid pro quo
D) BFOQ

Question 11

Research indicates that ____ of U.S. professionals indicated that a positive online reputation influences their decision to hire job candidates.

A) 71%
B) 86%
C) 91%
D) 99%

Question 12

The process organizations use to identify qualified individuals for a job is ____.

A) recruitment
B) selection
C) determination
D) discovery

Question 13

Mia has pictures of half-naked men all over her cubicle, and she is constantly making lewd jokes about sex and men as sex objects. Mia is engaged in ____.

A) affective commitment
B) quid pro quo harassment
C) hostile work environment harassment
D) leadership

Question 14

One of the defining characteristics of industrial/organizational psychology is its _____.

A) atheoretical orientation
B) focus on normal behavior
C) focus on basic rather than applied research
D) study of groups rather than individuals

Question 15

The process organizations use to identify potential employees for a job is ____.

A) job analysis
B) organizational socialization
C) recruitment
D) performance review

Question 16

Which company was rated the best company to work for (based on employee input) by Fortune in 2014, and why?

A) Facebook, because of the popularity of the application for users worldwide
B) Amazon, because of the financial stability of the company and potential for future growth
C) Apple, because of the extreme competitiveness in the workplace, which fosters employee pride
D) Google, because of the attitudes of the executives towards their employees in terms of benefits and culture

Question 17

"Can-do" is to ____ as "will-do" is to ____.

A) ability; motivation
B) motivation; ability
C) mentoring; leadership
D) leadership; mentoring

Question 18

In 2013, employees ages 25-54 with children worked, on average, ____ hours per day.

A) 6.7
B) 7.7
C) 8.7
D) 9.7

Question 19

The best source in overall hiring volume, quality of hires, speed (application-to-hire time in days), and best employee retention after one and two years is ____.

A) use of independent recruiting companies
B) employee referrals
C) university employment centers
D) online resume services

Question 20

A survey of 300 professionals involved in their company's hiring process indicated that ____ use social networking sites to screen prospective employees and that they have rejected applicants based on what they found on those sites.

A) 51%
B) 66%
C) 91%
D) 86%

Question 21

The degree to which group members like each other, feel pride in being part of the group, and are committed to their group goals is known as ____.

A) group homogeneity
B) group cohesiveness
C) organizational citizenship behavior
D) job satisfaction

Question 22

Kat tells her daughters that whomever does the most work will earn the biggest allowance that week. At the end of the week, her younger daughter has done far more work than her older daughter. Consequently, the younger daughter gets twice the payment as her older sister. "That's not fair! I was saving up for some earrings." complains the older sister. Which sort of "fairness" is the older sister upset about?

A) procedural justice
B) distributive justice
C) legal issues
D) age discrimination

Question 23

Behaviors employees engage in that go beyond what is expected by the leaders of the organization are called ____ behaviors.

A) prosocial
B) organizational citizenship
C) brown-nosing
D) mentoring

Question 24

Which kind of mentoring will produce the best outcome?

A) Assign mentors to people on a required formal rotation when they start a designated role.
B) Ensure that roles and rules are differentiated and established ahead of time.
C) Assign mentors with a time cap on sessions to maintain productivity.
D) Encourage veteran employees to mentor new employees, but do not formally assign mentor roles.

Question 25

Sally dislikes her job and feels little obligation to her employer to stick with her position. However, the pay and benefits are excellent, so she has decided to stick with the job because it would be impossible to replace that income and benefits in the present job market. Sally has high ____ commitment.

A) affective
B) normative
C) continuance
D) can-do

Question 26

When should an employee be given a copy of the performance appraisal form that will be used in performance reviews?

A) first day of the job
B) three months into the job
C) six months into the job
D) one year into the job

Question 27

The process used by managers to determine their needs with regard to human resources, including retaining talented as well as removing poor performers, is called ____.

A) job analysis
B) recruitment
C) performance review
D) workforce planning

Question 28

Research on work modes and office design suggests that ____ employees may want an open meeting space with in-office amenities like beverage stations.

A) collaborating
B) focusing
C) learning
D) achieving

Question 29

Women who work longer hours tend to eat ____ snacks than men who work the same number of hours.

A) more high fat and high sugar
B) more high fat but fewer high sugar
C) more high sugar but fewer high fat
D) less high fat and high sugar

Question 30

Self-managing teams tend to ____.

A) have better outcomes than leader-led teams in productivity, work quality, and employee quality of life
B) have better outcomes than leader-led teams in employee quality of life, but not in productivity or work quality
C) have better outcomes than leader-led teams in employee quality of life and work quality, but not productivity
D) have worse outcomes than leader-led teams in productivity, work quality, and employee quality of life

Question 31

Two or more employees who "(a) exist to perform organizationally relevant tasks, (b) share one or more common goals, (c) interact socially, (d) exhibit task interdependencies (i.e., work flow, goals, outcomes), (e) maintain and manage boundaries, and (f) are embedded in an organizational context that sets boundaries, constrains the team, and influences exchanges with other units in the broader entity" form a(n) ____.

A) collaboration
B) committee
C) work group
D) suboffice team

Question 32

Employees who perceive ____ in their organization have been found to experience more stress and strain leading to potential health issues.

A) unfairness
B) frequent change
C) production demands
D) excessive regulations

Question 33

If an employee compares how much effort he puts in at work and feels undercompensated for that effort, he may reduce his effort in the future, according to ____.

A) job satisfaction theory
B) equity theory
C) transformational leadership theory
D) ONET theory

Question 34

Organizational culture is ____ than organizational climate.

A) more stable
B) less stable
C) more important to managers
D) less important to managers

Question 35

Phil comes to work late, routinely misses meetings, and always uses the office copier for personal business. Phil is engaged in ____.

A) work withdrawal
B) affective commitment
C) quid pro quo harassment
D) mentoring

Question 36

Which personality characteristic is NOT associated with successful leaders?

A) high self-confidence
B) high intelligence
C) high integrity
D) high narcissism

Question 37

According to ____ theory, employees compare their inputs (the work they do) to their outcomes (salary and other compensation).

A) procedural justice
B) social comparison
C) equity
D) beneficence