In making a public apology, the strategy in which companies attempt to distance themselves from the source of the wrongdoing, sometimes by scapegoating or maintaining that the source of the problem was peripheral to the mainstream operations of the company is known as:
A) Persuasive accounts
B) Statement of regret
C) Dissociation
D) Selective verbal manipulation

Question

Quizplus · Accepted Answer

This strategy is known as dissociation, in which the company tries to distance themselves from the source of the wrongdoing by either scapegoating or saying that the source of the problem was peripheral to their operations.

In Making a Public Apology, the Strategy in Which Companies