Instead of simply being defined as "freedom from defects," QUALITY should be defined:

Question

Quizplus · Accepted Answer

Quality should ultimately be defined in terms of customer satisfaction. The purpose of producing a high-quality product or service is to meet or exceed the customer's expectations and needs, and therefore customer satisfaction is the most important measure of quality. While total sales and product specifications can be important, they do not necessarily guarantee customer satisfaction. Employee satisfaction is also important, but it is not the primary focus of quality definitions.

Instead of Simply Being Defined as "Freedom from Defects," QUALITY