Which of the following statements relating to goods is true?
A) The customer after the purchase of goods owns only memories, outcomes, or feelings such as those experienced on an airline flight
B) For goods, variations in quality and variance from standards can be corrected before customers purchase products.
C) Goods can be used only at the time they are offered. They cannot be inventoried, stored, or transported.
D) Customers are often heavily involved in the production of goods.
Correct Answer:
Verified
Q11: The obvious basic difference between goods and
Q12: Services are composed of intangible elements that
Q13: Depending on the type of service, the
Q14: Service products that are totally intangible
A) are
Q15: What, according to the American Marketing Association,
Q17: Service characteristics like intangibility, inseparability, perishability etc.
Q18: Over the course of the past 40
Q19: Identify the incorrect statement concerning goods.
A) Customers
Q20: If you were asked to distinguish between
Q21: In many cases, a service cannot be
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