A customer touch point for Abacus Airlines would be an item such as ________.
A) ease of access to the airport
B) a mechanic's ability to service the airplanes
C) the reservations desk
D) the value of air travel versus surface transportation
E) competency of a travel agent

Question

Quizplus · Accepted Answer

A customer touch point refers to any aspect of a business that interacts with its customers. The reservations desk is a direct point of contact for customers of Abacus Airlines, as it allows them to book flights and make inquiries about their travel plans.

A Customer Touch Point for Abacus Airlines Would Be an Item