Service quality depends on who provides them, when and where they are provided, and to whom they are provided. Thus, services are highly ________.
A) inseparable
B) tangible
C) variable
D) perishable
E) intangible

Question

Quizplus · Accepted Answer

Service quality can vary depending on the person providing the service, the time and location of the service, and the recipient of the service. This makes services highly variable.

Service Quality Depends on Who Provides Them, When and Where