When golf courses provide rules for playing and behaving appropriately, and customers encourage other customers to follow the same rules, they are encouraging customer citizenship via customer coproduction.

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When customers are involved in following and enforcing the rules, they are contributing to the overall customer experience and promoting good citizenship within the customer community. This is a form of customer coproduction, where customers work together to create a better experience for everyone. Golf courses can foster this kind of behavior by clearly communicating the rules and providing incentives for customers who follow them, such as discounts or recognition.

When Golf Courses Provide Rules for Playing and Behaving Appropriately