When Johnson Controls reached beyond its climate control equipment and components business to manage integrated facilities by offering products and services that optimize energy use, it was said to be providing ________.
A) facilitating services
B) a primary service package
C) value-augmenting services
D) service contracts
E) service warranties

Question

Quizplus · Accepted Answer

The statement mentions that Johnson Controls expanded beyond their original business of climate control equipment and components to offer products and services that optimize energy use. This suggests that they are offering services that add value to their customers, which aligns with the definition of value-augmenting services.

When Johnson Controls Reached Beyond Its Climate Control Equipment and Components