According to GE's former chairman,John F.Welch Jr.,"________ is our best assurance of customer allegiance,our strongest defense against foreign competition,and the only path to sustained growth and earnings."
A) Quality
B) Customer satisfaction
C) True value
D) Sustainable enterprise
E) Motivation

Question

Quizplus · Accepted Answer

According to John F. Welch Jr., quality is the best assurance of customer allegiance, as customers are likely to remain loyal to a company that consistently delivers high-quality products or services. Quality also serves as a defense against foreign competition, as it can be difficult for competitors to replicate a company's level of quality. Finally, quality is essential for sustained growth and earnings, as customers are more likely to continue to do business with a company that consistently meets or exceeds their expectations.

According to GE's Former Chairman,John F