Figure 12-9 -Figure 12-9 Above Indicates That Supply Chain Managers Must Balance

Figure 12-9
-Figure 12-9 above indicates that supply chain managers must balance total logistics cost factors against customer service factors.The four customer service factors ("W," "X," "Y," and "Z") include all of the following EXCEPT:

A) communication.
B) dependability.
C) convenience.
D) return products handling.
E) time.