Which of the following refers to the use of written rules and procedures to standardize operations?
A) horizontal differentiation
B) formalization
C) socialization
D) vertical differentiation

Question

Quizplus · Accepted Answer

Formalization refers to the use of written rules and procedures to standardize operations. Horizontal differentiation refers to the division of labor based on expertise or function, socialization refers to the process of learning and adopting the norms and values of a particular culture or organization, and vertical differentiation refers to the hierarchical structure of authority within an organization.

Which of the Following Refers to the Use of Written