Harry Potts is a salesperson for a national pet food company. He meets Karen Sharp, a buyer for a large, specialty pet retailer, and speaks to her at length about the product categories and brands of pet food the retailer currently carries as well as future needs. At which step of the selling process is Harry Potts in the above scenario?

Question

Quizplus · Accepted Answer

Harry Potts is in the "approach" step of the selling process, as he is engaging with Karen Sharp to discuss her current and future needs, which is part of building a relationship and understanding the customer's requirements.

Harry Potts Is a Salesperson for a National Pet Food