Which of the following steps will help service firms to increase their quality control?
A) standardizing the service-performance process
B) providing complementary services to customers
C) giving personnel authority in handling situations
D) adopting differential pricing
E) cultivating nonpeak demand

Question

Quizplus · Accepted Answer

Standardizing the service-performance process can help service firms to increase their quality control by ensuring consistency and reliability in the delivery of the service. This can reduce the likelihood of errors or variations in service quality. Providing complementary services, giving personnel authority, adopting differential pricing, and cultivating nonpeak demand may also have some impact on quality control, but they are not direct measures to address quality control issues.

Which of the Following Steps Will Help Service Firms to Increase