Of customers who register a complaint, ________.
A) all will do business with the company again because they are unwilling to dedicate the effort required to find another vendor
B) none will do business with the company again
C) customers whose complaints are satisfactorily resolved are more likely to provide publicity than those who are dissatisfied
D) the speed of resolution has no impact on the likelihood of repeat business
E) some will do business with the company again if their complaint is resolved

Question

Quizplus · Accepted Answer

Customers who register a complaint may still do business with the company again if their complaint is resolved to their satisfaction. However, if their complaint is not resolved or if the resolution is unsatisfactory, they are unlikely to do business with the company again.

Of Customers Who Register a Complaint, ________