Kelly works as a sales representative at Ginner Machine Works. She uses the phone and the Internet to identify prospects and make sales. Kelly calls customers and explains the products offered by Ginner and the advantages of using them. If requested, she also mails the customer product information brochures. Which of the following is most likely Kelly involved in?
A) benchmarking
B) product development
C) telemarketing
D) innovation
E) performance appraisal
Correct Answer:
Verified
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