When you deliver negative messages,you
A)should always begin with a buffer.
B)should not include reasons for the decision or information.
C)should use language that conveys respect.
D)can expect your audience to be offended.
E)should always avoid specific statements of bad news.

Question

Quizplus · Accepted Answer

Using respectful language is important when delivering negative messages as it helps to minimize the potential for the recipient to become defensive or angry. It also shows that you value and respect their feelings, even if you cannot grant their request or meet their expectations. Beginning with a buffer may not always be necessary or appropriate, and avoiding specific statements of bad news may actually make the message unclear or confusing. Including reasons for the decision or information can help the recipient understand the rationale behind the decision, which may prevent them from feeling that the decision was arbitrary or unfair. Expecting the audience to be offended may create a self-fulfilling prophecy, and may lead to a defensive response on your part that can exacerbate the situation.

When You Deliver Negative Messages,you