Which of these is a wise way to respond to criticism posted on social media?
A)Have others post more positive feedback
B)Ignore it
C)Use it as valuable feedback
D)Assume the person posting will retract the message after the issue has been solved
E)Respectfully explain why you can't offer an immediate solution to the issue

Question

Quizplus · Accepted Answer

Using criticism as valuable feedback can help improve future interactions with customers and can show that the company is willing to listen and make changes based on customer input. Other options such as having others post positive feedback or assuming the person will retract their message do not address the issue at hand and may not necessarily prevent further criticism. Ignoring the criticism can give the impression that the company does not care about customer concerns, while respectfully explaining why you can't offer an immediate solution can show that the company is still taking the criticism seriously and is working towards a resolution. Ultimately, using criticism as valuable feedback is the most proactive and effective way to address criticism on social media.

Which of These Is a Wise Way to Respond to Criticism