Shirley's time sitting at her desk was interrupted when the human resources manager burst into her office with a particularly pernicious problem - customer service ratings had been falling over the last quarter.The human resources manager explained that salaries were too low.Shirley reasoned that if salaries were too low, she could simply institute an across the board 50% increase for all employees."That was easy," Shirley thought to herself as she returned to her office to begin shopping for a new car.What roadblock is Shirley confronted with while trying to identify the true problem?
A)Conflicting viewpoints
B)Impact on other departments
C)Beginning assumptions
D)Solution outdated

Question

Quizplus · Accepted Answer

Shirley's assumption that low salaries were the root cause of falling customer service ratings may not be accurate. It's important to take into consideration other factors that may impact customer service ratings such as training, company policies, or employee morale. Shirley needs to further analyze the problem before jumping to a solution.

Shirley's Time Sitting at Her Desk Was Interrupted When the Human