Which occupation would be more likely to require emotion work as a job requirement?
A) customer service representative
B) accountant
C) architect
D) software analyst

Question

Quizplus · Accepted Answer

Customer service representatives often have to manage their own emotions in order to deal with customers who may be upset or difficult to handle, requiring emotion work as a job requirement. The other occupations listed do not typically involve as much interaction with customers or clients.

Which Occupation Would Be More Likely to Require Emotion Work