In the case presented about Mary, her organization could benefit from ______________.
A) comparing response times between stations
B) comparing the new service delivery model to the old model
C) offering diversity trainings
D) performing a needs assessment

Question

Quizplus · Accepted Answer

Mary's organization could benefit from performing a needs assessment to identify where their current systems and procedures are failing and what needs to be improved to provide better services to low-income clients. A needs assessment can help determine organizational strengths and weaknesses, identify service gaps, and assess client needs and satisfaction. This information can then be used to develop more effective service delivery models and improve overall organizational performance. Comparing response times between stations and offering diversity trainings may also be useful, but a needs assessment should be the first step in identifying areas for improvement. Comparing the new service delivery model to the old model may be useful after changes have been made, but is not necessary as the organization is already aware of the limitations of the old model.

In the Case Presented About Mary, Her Organization Could Benefit