Which of the following is NOT an example of a hard measurement?
A) Number of times a service guarantee is invoked
B) Length of time spent on service calls
C) Satisfaction with reservation process
D) Length of time it takes to resolve complaints
E) Percentage of packages delivered after the promised date

Question

Quizplus · Accepted Answer

Satisfaction with reservation process is a subjective measure and is therefore not a hard measurement. Hard measurements are quantitative and objective, such as actual numbers, percentages, or time measurements. The other options are all examples of hard measurements.

Which of the Following Is NOT an Example of a Hard