_____ are those steps and activities that contact employees, like desk clerks and receptionists, perform that are visible to customers.
A) Customer actions
B) Onstage contact employee actions
C) Backstage contact employee actions
D) Support processes
E) Audience actions

Question

Quizplus · Accepted Answer

Onstage contact employee actions are those that are visible to customers, such as interactions with receptionists and desk clerks. Backstage contact employee actions are those that are not visible, such as back-office processes and procedures. Customer actions refer to the behaviors and actions of customers themselves. Support processes are the internal processes and procedures that support the organization's operations. Audience actions are not relevant in this context.

_____ Are Those Steps and Activities That Contact Employees, Like