Once Mariko had carried her dry cleaning to the car, she took a minute to see if the cleaners had removed the stain from her wool skirt. The stain was still there, so Mariko took the skirt back inside to the cleaner. When Mariko showed the stained skirt to the cleaner employee, she shrugged and said, "I guess you want us to reclean the skirt"? Mariko responded, "Yes, please". The employee took the skirt, gave Mariko a dirty look and began sorting some items on the counter. Mariko experienced:

Question

Quizplus · Accepted Answer

Mariko experienced interactional unfairness, which is when an employee of a company behaves in a rude or dismissive manner towards a customer, regardless of whether or not they are at fault. The cleaner employee's shrug and dirty look towards Mariko demonstrates a lack of respect and professionalism towards the customer.

Once Mariko Had Carried Her Dry Cleaning to the Car