The empowerment of employees makes which of the following service recovery strategies easier to implement?
A) Make the service fail safe
B) Learn from lost customers
C) Treat customers fairly
D) Encourage and track complaints
E) Act quickly

Question

Quizplus · Accepted Answer

Empowering employees allows them to make decisions and take actions swiftly, which is crucial for acting quickly in service recovery situations.

The Empowerment of Employees Makes Which of the Following Service