Jane wants to have her near-sightedness corrected through laser surgery. She has consulted with two physicians that specialize in the field. Both seem to be highly qualified and respected in the medical profession. The first one she saw had a cluttered waiting room with plastic covered furniture, tile flooring, striped paper on the walls and music broadcast from a local soft rock station. The second waiting area was painted a soft, muted green color, had three large aquariums with gorgeous fish swimming in each, comfortable furniture and soft background music. Given the laser surgeons have equal abilities, which do you think Jane will use. Why?
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