Effective evaluation of warranty policies should focus on all of the following except
A) legal implications.
B) service capability.
C) customer perceptions.
D) former practices.

Question

Quizplus · Accepted Answer

Former practices are not a relevant factor in the evaluation of warranty policies as they do not provide insight into the effectiveness or success of the policy moving forward. Instead, the focus should be on legal implications, service capability, and customer perceptions.

Effective Evaluation of Warranty Policies Should Focus on All of the Following