Lack of in-house expertise is a major justification for using outside CRM services.
Correct Answer:
Verified
Q8: Small businesses must strive to understand post-purchase
Q10: Post-purchase dissonance and consumer complaints are both
Q11: In the information search and evaluation stage,
Q12: There must be a company-wide commitment to
Q13: It is important to keep in touch
Q14: Consumer needs can be completely satisfied by
Q14: In some situaitons,a small business owner will
Q15: Regardless of the nature of the business,
Q22: Economic benefits associated with maintaining relationships with
Q37: Most customer service problems are identified by
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