Synthesizing what you have learned in this chapter and others in this text, discuss the role of ethics in conflict management. Describe verbal/nonverbal behaviors, listening behaviors, and other communication behaviors you would label as unethical and explain why these behaviors are unethical and not merely ineffective.
Answer Key

Question

Quizplus · Accepted Answer

The Answer is Ideal answers to this question should identify that unethical behaviors (coercion, verbal aggression, etc.) will lead to the creation of a defensive climate. Strong answers might also focus some attention on selective listening, ambushing, monopolistic listening, and other unethical listening behaviors and how those might interfere with one's ability to manage conflict effectively. Students should not be expected to identify and synthesize every potential unethical behavior but should show that they are able to draw connections between the topics covered in various chapters related to a variety of communication behaviors and relate them to both ethics and the management of conflict.

Synthesizing What You Have Learned in This Chapter and Others