Firms can use social networking sites to improve their efficiency in customer service.

Name: Firms can use social networking sites to improve their efficiency in customer service.
Brand: Quizplus
Rating: 4.8 (35 reviews)

Question

Quizplus · Accepted Answer

Social networking sites provide a platform for firms to interact with their customers in real-time, resolving their queries and concerns efficiently. By addressing customer issues promptly, firms can enhance their reputation and build customer loyalty. This can ultimately lead to increased profitability.

Firms Can Use Social Networking Sites to Improve Their Efficiency