Customer relationship management systems typically provide software and online tools for sales, customer service, and
A) marketing.
B) account management.
C) advertising.
D) public relations.

Question

Quizplus · Accepted Answer

Customer relationship management systems typically focus on software and online tools for managing customer interactions in the areas of sales, marketing, and customer service. While account management, advertising, and public relations may be related to customer relationships, they are not typically central to CRM functionality.

Customer Relationship Management Systems Typically Provide Software and Online Tools