Clark,a Salesperson at Peterson Company,is Frustrated by His Inability to Handle

Clark,a salesperson at Peterson Company,is frustrated by his inability to handle rude customers and their complaints."Frankly,I don't know what to do when a customer starts telling me about a problem," he says.Which of the following steps should be adopted by Clark to solve customer a complaint?

A) Justify and blame a third party for the complaint
B) Assume the problem is the customer's fault
C) Handle the grievance in a friendly manner
D) Attempt to sell a different product to the customer
E) Resolve the easier things in the customer complaint first