A salesperson responds to a buyer's objection by saying,"I understand your concern.You know,one of the things I always look for is how a product's quality stacks up against its cost.[Pause] Now,we were talking about…." In this scenario,the salesperson is employing the compensation method.

Question

Quizplus · Accepted Answer

The salesperson is using the acknowledgment method, where they acknowledge the buyer's concern but then redirect the conversation without directly addressing the objection.

A Salesperson Responds to a Buyer's Objection by Saying,"I Understand