Tayler pays careful attention to what her client Jack says and sorts out important facts from irrelevant ones.While maintaining eye contact and nodding her head at appropriate intervals,she communicates that she is interested in and understands what is being said.In this scenario,Tayler is engaged in:
A) focused learning.
B) a presentation protocol.
C) active listening.
D) dynamic hearing.
E) passive listening.

Question

Quizplus · Accepted Answer

Tayler is exhibiting active listening skills by paying attention, sorting out important facts, maintaining eye contact, and showing interest and understanding. This is different from passive listening, where the listener may not be actively engaged and may miss important information.

Tayler Pays Careful Attention to What Her Client Jack Says