Which of the following statements about positive words is true?
A) Because positive words work better, negative words should not be used in business communication.
B) Positive wording helps put readers in a receptive frame of mind.
C) Positive words are a form of exaggeration.
D) Positive words often cause readers to doubt the truthfulness of your message.
E) Being positive means simply stating the facts.

Question

Quizplus · Accepted Answer

Positive wording helps to create a positive impression on the readers and put them in a receptive frame of mind. This can increase the chance that the message will be received positively. However, this does not mean that negative words should never be used in business communication. Sometimes it is necessary to deliver difficult messages or provide constructive criticism, and this can be done in a tactful and respectful manner using negative words.

Which of the Following Statements About Positive Words Is True