Sabrina needs to "bite her tongue" after asking the prospect a difficult question. Tolerating silence is often important to allow the customer:
A)time to think.
B)an opportunity to end the meeting.
C)to shift from the intimate to the social zone.
D)inflection.
E)alternative body language word pictures.

Question

Quizplus · Accepted Answer

Tolerating silence after asking a difficult question allows the customer time to think and process the question. This can lead to more thoughtful and honest responses from the customer.

Sabrina Needs to "Bite Her Tongue" After Asking the Prospect