As Betty progresses through her sales presentation, she notices the customer begins to blink their eyes rapidly, almost once per second. Betty
A) becomes excited since that is a sign of interest by the customer.
B) becomes concerned because that is a sign the customer is stressed.
C) becomes excited because it indicates the customer is ready to close the deal.
D) becomes concerned because it indicates the customer is bored.
E) All of the above.

Question

Quizplus · Accepted Answer

Rapid blinking can be a sign of stress or discomfort, indicating that the customer may be feeling overwhelmed or unsure about the presentation. Betty should take note of this and adjust her approach accordingly to try and alleviate any stress the customer may be feeling. It is not necessarily a sign of interest, readiness to close, or boredom.

As Betty Progresses Through Her Sales Presentation, She Notices the Customer