It is ineffectual to listen to customers through comment cards and online surveys.

Question

Quizplus · Accepted Answer

Comment cards and online surveys are effective ways to gather feedback from customers. They allow businesses to collect quantitative data and customer insights that can inform decision-making and help improve overall customer experience. However, it is important to also seek out qualitative feedback through methods such as focus groups or one-on-one interviews in order to gain a deeper understanding of customer needs and preferences.

It Is Ineffectual to Listen to Customers Through Comment Cards