In the "House of Quality" the section that illustrates the correlation between customer needs and engineering characteristics is known as
A) Competitive Assessment Matrix
B) Engineering Characteristics
C) Relationship Matrix
D) The "Roof" of the house
E) The "Basement"

Question

Quizplus · Accepted Answer

The Relationship Matrix in the House of Quality is the section that correlates customer needs and engineering characteristics. It is where the team evaluates and identifies which engineering characteristics are the most important in meeting the identified customer needs. The Competitive Assessment Matrix compares the product with those of competitors, Engineering Characteristics are the specific attributes of the product that contribute to customer satisfaction, The "Roof" of the house is where the team sets the targets for the engineering characteristics, and the "Basement" is where the team lists the technical requirements needed for the product.

In the "House of Quality" the Section That Illustrates the Correlation