Customer service strategy impacts the supply chain on four primary dimensions, including:
A) Time, dependability, standardization, transactions
B) Dependability, quality, channels, transactions
C) Communication, convenience, dependability, time
D) Convenience, time, customization, cost
E) None of the above
Correct Answer:
Verified
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Q29: Customers are only driven by basic product
Q30: Viewing customer service as _ might include
Q31: Effective IT systems enable which customer service
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Q33: Individual customer needs should be met in
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